Sr. Exam Management Analyst

Who We Are

Service Mac is a new sub‑servicing entity backed by some of the leading practitioners in the mortgage servicing industry. Service Mac focuses on providing superior technology, products, and services for the mortgage and real estate industries with highly personalized service and support. Through continuous innovation and acquisition, our offerings span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, alredy people‑first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

The Senior Exam Management Analyst role is to manage the overall due diligence requests, rating agency reviews, third‑party compliance reviews and GSE & agency compliance reviews (USDA, FHA, GNMA, FHLMC and FNMA) requests process from preparation to resolution. This role may require direct regulator, agency and/or client interaction.

• Manage the internal preparation process for regulatory exams, ensuring that all relevant documentation, records, and information are collected and organized.
• Liaise with various departments to collect and verify necessary informationymph
• Provide training and guidance to business partners to set expectations during the exam process.
• Serve as the primary point of contact between internal stakeholders and regulatory examiners.
• zaal track and resolve any issues that arise during the examination process, ensuring a smooth flow of the process.
• Escalate as needed to ensure time frames and requirements are met.
• Track common responses and documentation to maintain an updated repository of regulatory information often required for exam and due diligence fulfillment.
• Prepare internal reports for senior management on the status and outcomes of regulatory exams.
• Facilitate post‑exam debriefs to review results and implement any required changes.

• Bachelor's degree.
• 3‑5 years of experience responding to GSE and agency reviews (FHLMC, FNMA, FHA) reviews.
• Strong knowledge of mortgage documentation and/or servicing practices.
• Working knowledge of relevant industry regulations.
• Ability to analyze, organize, and prioritize work while meeting multiple HV deadlines.
• Ability to promptly produce high‑quality, accurate, and detailed work product.
• Experience with GNMA Compliance Review is preferred.
• Black Knight MSP experience preferred.

• Ability to review and comprehend regulatory requirements and requests.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word).
• Proficiency with Adobe Acrobat.
• Detail‑oriented.
• Ability to handle sensitive information with confidentialityराज
• Компетентные oral and written communication skills.
• Strong interpersonal skills and the ability to build relationships with internal and external stakeholders.
• Work with a sense of urgency.
Ability to manage and meet competing deadlines.
• Working knowledge of relevant industry regulations.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classifiedুজ। All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

Pay Range: $30.91 – $41.20 Hourly, Remote. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job‑related knowledge, skills, experience, business requirements and geographic location.

By choice, we don't simply accept individuality
-azza we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the Nación.

Based on eligibility, First American offers a comprehensive Certification development package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.