Patient Services Representative

3 days ago – Be among the first 25 applicants

Location: Sandy Springs, GA

Schedule: Full-time, Hourly, On-site

Compensation: Competitive hourly rate + benefits

Perks: Front-desk leadership, fast-paced medical office setting, patient-centered teamwork

Become part of Ortho Atlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia, and contribute to our mission of providing comprehensive orthopedic care. At Ortho Atlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

• Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures.
• Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed.
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through.
• Input and update patient demographics, insurance information, and visit details into the EMR system.
• Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow.

• Thrive in a fast-paced, people-facing role.
• Communicate clearly and compassionately with patients and staff.
• Juggle multiple responsibilities with poise and attention to detail.
• Love organizing tasks and solving front-desk challenges.
• Work independently while being a strong team player.

• High School Diploma or equivalent.
• 2+ years of experience in a medical office or clinical setting preferred.
• Familiarity with medical terminology and EMR systems (Epic a plus).
• Strong customer service skills and a professional, patient-focused demeanor.
• Excellent organizational, multitasking, and time-management abilities.
• Strong verbal and written communication skills.
• High attention to detail and discretion with patient information.

• Work with a collaborative clinical team in a respected practice.
• Opportunity to grow within a dynamic healthcare setting.
• Make a meaningful impact on patient experience every day.

As a Patient Services Representative, we’re looking for!

• Entry level

• Full-time

• Health Care Provider

• Medical Practices