Quality Manager

The Quality Manager of the Hospital Authority of Miller County (HAMC) is responsible for the quality of outcomes across HAMC's portfolio of community-based programs and population health initiatives. Reporting directly to the Chief Population Health Officer (CPHO), the Quality Director assists in organizational leadership for population health quality: ensuring that the programs HAMC implements in the community are effective, data-driven, and achieve measurable results that improve the health of the Miller County population and reduce unnecessary hospitalizations.

The Quality Manager leads HAMC's population health strategy, oversees the development and performance of community-based service lines, and serves as the primary organizational voice for the connection between quality outcomes and HAMC's mission beyond the hospital walls. This role is enterprise-wide and community-facing in its orientation - it is not a hospital operations role.

• Performs all job responsibilities in alignment with the mission and vision of the organization.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.
• Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Wears protective clothing and equipment as appropriate.

• Exceptional communication skills, both written and verbal, with the ability to present complex quality data to diverse audiences including clinical staff, executive leadership, and the Board.
• Additional languages preferred to better serve the diverse Miller County community.
• Advanced proficiency in quality management systems, EHR platforms, data analytics tools (e.g., Tableau, Qlik), and Microsoft Office Suite.
• Strong analytical and critical-thinking skills with the ability to translate data into actionable improvement strategies.

• Primary work environment is a professional office setting within the hospital facility, with regular presence in clinical areas.
• Expected to manage periods of high stress, competing priorities, and time-sensitive regulatory or accreditation activities.
• Must be available outside standard business hours for community program needs, grant deadlines, partnership engagements, and executive leadership responsibilities.
• Occasional travel for regulatory meetings, quality conferences, and collaborative network engagements.

• Must be able to sit, stand, and walk for extended periods while conducting rounds and audits throughout the facility.
• Ability to operate standard office equipment including computers, phones, and presentation technology.
• Must be able to communicate effectively in person, by phone, and via video conferencing.
• Occasional lifting of materials up to 20 lbs. (e.g., reports, documentation, survey binders).
• Must have near normal vision and hearing to fulfill all leadership and quality oversight responsibilities.
• Ability to manage demanding schedules including evening and weekend commitments as required.
• Must be able to navigate throughout all clinical and administrative areas of the hospital.
• Occasionally within shift (1-33%):
  Travel to off-site meetings, community events, or regulatory visits.

QUALITY HEALTHCARE: In our continuing effort to enhance the quality of life for the communities we serve, the Hospital Authority of Miller County is committed to the delivery of superior, safe, cost-effective healthcare through the provisions of education prevention, diagnosis and treatment.

• Enterprise Quality Oversight: Establishes and maintains a shared framework for quality measurement and continuous improvement across HAMC's enterprise, including community-based programs and service lines within the CPHO domain. Does not direct hospital or nursing home quality programs operationally; instead, maintains dotted-line accountability with those teams to ensure alignment with enterprise quality standards, consistent use of improvement methodologies, and cohesive reporting to executive leadership and the Board.
• Population Health Management: Leads HAMC's population health strategy, including oversight of the AHEAD Model implementation and all population health initiatives at Miller County Medical Center (MCMC) as the HUB. Partners with clinical,…