Services Manager

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Full Time Clerical Sandy Springs, GA, US

4 days ago Requisition

Salary Range: $60,000.00 To $65,000.00 Annually

We are seeking an energetic, service-driven, and relationship-focused professional to serve as our next Destination Services Manager. In this highly visible role, you will help position Sandy Springs as a premier destination for meetings, events, and group travel by delivering exceptional service and creating memorable visitor experiences.

If you thrive in hospitality, enjoy building partnerships, and have a passion for showcasing all that a community has to offer, this is an exciting opportunity to make a meaningful impact. As a key representative of Visit Sandy Springs, you will work closely with meeting planners, event organizers, tourism partners, and local businesses to ensure every visitor receives first-class support and a warm welcome.

The Destination Services Manager plays a central role in advancing Sandy Springs’ tourism initiatives and strengthening the city’s brand as a destination of choice. This position combines customer service, event coordination, community partnership development, logistics, and strategic destination support to enhance the visitor experience from first inquiry through final departure.

Key responsibilities include, but are not limited to:

• Design, implement, and manage destination services for group visitors, meetings, and events
• Serve as the liaison between Visit Sandy Springs, group clients, and local vendors to coordinate services and logistics
• Track and manage inbound referrals and service requests using Customer Relationship Management (CRM) software
• Assign incoming Requests for Proposals (RFPs) to the Senior Director of Sales & Services when appropriate
• Provide personalized recommendations and support for dining, lodging, attractions, entertainment, and cultural events
• Assist with transportation planning, directions, and onsite logistics for groups and organizations
• Attend trade shows, familiarization (FAM) tours, and tourism-related events to represent Visit Sandy Springs
• Monitor tourism trends and manage inventory of brochures, maps, promotional items, and materials
• Maintain inventory of brochures, maps, and promotional materials at Sandy Springs hotels
• Maintain and report on the destination services budget and procure supplies in accordance with financial guidelines
• Foster strong working relationships with local tourism stakeholders, vendors, and hospitality businesses
• Develop and implement service strategies to enhance visitor experience and brand engagement
• Promote the Visit Sandy Springs brand at events and through outreach initiatives
• Align service efforts with industry best practices and current tourism trends

We are seeking a professional who is passionate about hospitality and tourism and who brings a strong blend of customer service, organization, and community relationship-building skills.

• Bachelor’s degree in Hospitality, Tourism, Business, or a related field
• Minimum of five (5) years of experience in tourism, hospitality, customer service, or event coordination
• Equivalent combinations of education and experience will be considered

Successful candidates will demonstrate knowledge of:

• Principles of tourism marketing and destination management
• Local points of interest, event venues, restaurants, hotels, and visitor resources in and around Sandy Springs
• CRM software and visitor data…