Helpdesk Support Analyst

Overview

Our client needs additional support on their Helpdesk. The role involves taking calls, assisting with remote access, VPN setup, and general trouble‑shooting. Candidates should be polished, professional, and logical in their communication.

• Take inbound calls related to Helpdesk requests.
• Troubleshoot remote access and VPN issues.
• Assist users with Windows and Active Directory problems.
• Utilize Service Now for ticketing (preferred).

• Help Desk, Phone Support, Customer Service
• Active Directory, Windows, VPN troubleshooting
• Strong communication and problem solving

Entry Level

Contract to Hire based in Sandy Springs, GA (hybrid).

Pay range: $20.00 - $20.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

December 30, 2025

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.