Technical Manager

Role Purpose

Lead all aspects of the software development lifecycle including analyzing, coding, debugging and documenting software; mentor and provide guidance to less experienced colleagues.

Key Accountabilities

• Own assigned work streams from requirements through implementation, testing, validation, stakeholder communication, and ongoing operational support.
• Partner with business, Product & Technology, analytics, and vendor teams to translate requirements into scalable solutions and assess impacts, risks, dependencies, and implementation considerations.
• Utilize SQL, reporting tools, and system configurations to investigate issues, validate data, perform root-cause analysis, and support operational and business decision-making.
• Lead and support UAT, production validation, post-release monitoring, recurring audits, and operational reviews to ensure solution quality, data integrity, and process effectiveness.
• Maintain documentation and visibility into assigned priorities, projects, risks, and deliverables while proactively identifying issues, communicating status, recommending solutions, and seeking guidance when escalation or decisions are required.
• Act as subject matter expert in focus area(s).

Key Skills & Experiences

• Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience
• Strong analytical, troubleshooting, and problem-solving skills with the ability to investigate issues, assess impacts, and develop practical business and technical solutions.
• Proficiency in SQL, data analysis, reporting tools (e.g., Tableau, Looker), data validation, and production support activities, including UAT and post-release validation.
• Demonstrated ability to manage multiple priorities, maintain technical documentation, communicate effectively with stakeholders, and independently drive work to completion with a high degree of accuracy and attention to detail.