Facilities Manager

We're JLL-a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

We have operations in over 80 countries and a global workforce of over 92,000 individuals.

We believe a diverse and inclusive culture is one where everyone succeeds. That's why we're committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a "perfect" candidate. JLL is a place where everyone can grow no matter how they identify or what background they bring with them. If you're a leader of any level or experience and this job description resonates with you, let's talk.

The Facilities Manager will be the single point of contact responsible for facilities management, assisting the Sr. Facilities Manager and/or the Account Leader with the delivery of quality facility management services. This role will coordinate and manage tenant requirements and service delivery to ensure satisfaction.

• Supports the Sr. Facilities Manager and/or Account Lead in the implementation of short and long-term goals & projects for the client
• Develops and implements innovative programs, processes and procedures that reduce short- and long-term operating costs and increases productivity by working closely with the Sr. Facility Management Lead, Account Leader, and the client.
• Oversees the monthly/quarterly/annual reporting requirements appropriately based on client needs

• Completes all facilities related reports accurately and on time following the client's policies for record keeping.
• Manages the work assignments for building technicians, vendors, and contractors.
• Leads facilities staff to deliver expected service levels to the client within the prescribed budget.

• Assists with the development and implementation of the annual management plan for the buildings within the area.
• Oversees the development and management of the capital and expense budgets by interfacing closely with the client representative

• Ensure client satisfaction with site leadership team by providing a seamless interface of the client real estate organization and facilities through leadership, responsiveness and creativity that develops and maintains a positive relationship.
• Recommends capital improvements and prepares operating budget reports. Prepares monthly operating budget & forecasts and completes monthly variance report.
• Follows the annual performance plan; accomplish Key Performance Indicators as agreed with client in the Objectives of the Performance Agreement for the position.
• Share innovations and best practices with the assigned owner of best practices for JLL Facilities Management.
• Manage contractors when on site ensuring each contractor is following all client and JLL policies and ensuring the delivery of the service is completed correctly.
• Oversee the overall service delivery of the contracted services. Ensure all Client and JLL polices in regards to delivery of service, safety and compliance are followed.

• Any/other duties as assigned

• Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis. MBA is a plus
• 6+ years industry experience required either in the corporate environment, third party service…