Enterprise Security Support Team Manager

Enterprise Security Support Team Manager

Job Location s

US-GA-Sandy Springs

Requisition

Category (Portal Searching)
Account Manager

Business UnitAUS

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

The Enterprise Security Support Team Manager plays a critical leadership role in ensuring the integrity, functionality, and responsiveness of physical security systems across the entire organization. This position is responsible for managing a team that supports enterprise-wide security operations, including access control, communication systems, and IT support for security personnel. The manager will lead strategic initiatives, oversee daily operations, and serve as a key liaison between security teams, technology partners, and internal stakeholders.

This role demands a proactive leader who can balance hands-on technical support with high-level project management. The ideal candidate will possess a deep understanding of enterprise security infrastructure, demonstrate strong analytical skills to identify and resolve inefficiencies, and can develop and implement training programs that empower users and improve system utilization. Additionally, the manager will be instrumental in the deployment and maintenance of critical communication tools, such as AT&T First Net Sonim devices, ensuring seamless coordination across all enterprise locations.

By driving operational excellence, fostering collaboration, and maintaining a forward-thinking approach to security technology, the Enterprise Security Support Team Manager will help safeguard the organization's assets, personnel, and reputation.

Job Title:

Enterprise Security Support Team Manager

Location:

Sandy Springs, Ga 30328

Job Type: Full-Time

Compensation & Benefits:

Salary is $62,400 annually

Benefits are offered to full-time employees

Medical/Dental/Vision coverage

• Free employee life insurance
• Paid employee training and development
• 401K
• Employee assistance programs
• Paid holidays and flexible PTO (Paid Time Off)
• Great company culture and work/life balance

Why Join Allied Universal?

• Career Growth: Opportunities to advance within a global leader in security services
• Impactful Work: Play a vital role in protecting people, property, and businesses
• Supportive Team: Work with caring professionals dedicated to safety and excellence

RESPONSIBILITIES:

• Project Leadership & Team Oversight:
  Spearhead security-related projects while managing team assignments to ensure timely and thorough completion of tasks.

• Reporting & Compliance Audits:
  Compile and analyze reports to identify inefficiencies, discrepancies, and compliance failures. Recommend and implement improvements to strengthen security applications.

• Access Control Support:
  Serve as a subject matter expert for badge managers, badge administrators, and employees across the entire Enterprise. Troubleshoot access control issues and develop training materials.

• IT Support for Security Officers:
  Provide routine IT support for security personnel across all enterprise locations, ensuring operational continuity.

• Security Systems Implementation:
  Assist in testing, maintaining, and deploying new security systems and applications to enhance enterprise security infrastructure.

• Device Management & Training:
  Oversee the distribution, programming, and maintenance of AT&T First Net Sonim communication devices. Develop and deliver training documentation for dispatch operations.

• Under the direction of the Account Manager, this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day
• This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching and training Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments
• Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
• Assist the Account Manager in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs;
• Oversees all reports, logs and pass…