Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
.

At H&R Block, we believe in the power of people helping people and strive to provide help and inspire confidence in our clients, associates, and communities. We maintain a high performing, connected culture where everyone feels like they belong.

We are focused on a long-term transformation known as Block Next, designed to elevate how we work, serve, and lead in our industry.

As a Team Leader
, you’ll provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office.

• Lead and develop tax office associates to deliver an outstanding client experience and achieve office growth objectives.
• Serve as front-line manager, providing leadership and development for associates and acting as a knowledgeable resource on tax topics and products.
• Lead daily activities to ensure that all tax office work is completed on time, with attention to quality, priorities and goals.
• Build an engaging team environment by training and coaching associates to execute on Service Standards and recognize contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules, ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and address performance concerns in collaboration with the Associate Relations Center.

• Prior experience in customer service, shift leadership, or a similar role; experience supervising or managing people.
• 2+ years as a Tax Professional (if preparing tax returns) and successful completion of required H&R Block Tax Knowledge Assessment or Income Tax Course where applicable.
• Annual continuing education to meet IRS and applicable state requirements.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• Flexible work schedule and adaptability to business needs.
• High school diploma or equivalent or higher.

• Our benefits support health, wellbeing and financial wellness, including an Employee Assistance Program with Health Advocate and wellbeing programs.
• Neurodiversity and caregiver support, various discounts, and benefits with eligibility requirements (Medical, 401k, and Employee Stock Purchase Plan).
• Check available benefits at

We are committed to a Connected Culture where trust, care, and connections help everyone belong and grow. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.