Billing Quality Analyst

At NiCE, we’re ambitious, game‑changers, and set the highest standards. We’re looking for a Business Operations Manager (Billing Quality Analyst) who can ensure accurate and timely billing for customer invoices.

The Business Operations Manager (Billing Quality Analyst) oversees end‑to‑end Order Management and Billing activities in Finance. This position is responsible for the completeness and accuracy of all customer invoices, monitors team productivity, coaches and trains team members, recommends process improvements, and ensures operational efficiency targets and KPIs are achieved.

• Audit customer contracts to ensure that Salesforce and Billing System entries fulfill NiCE’s customer contractual obligations.
• Develop and implement audit plans to evaluate processes and procedures.
• Track and analyze audit findings, prepare detailed reports highlighting non‑conformities.
• Collaborate with cross‑functional teams to rectify quality issues and provide guidance on best practices.
• Drive modifications to operating practices and policies to eliminate quality gaps.
• Proactively escalate issues and present complex information clearly and effectively.
• Communicate in an effective and professional way within and outside of NiCE.

• Experience as an auditor, paralegal, or in finance.
• Experience with Contract Management, Fulfillment Management, or Subscription Management of company or customer assets, licenses, or entitlements.
• Degree in Engineering, Business, Quality Assurance, Finance, Accounting, Legal, or related field, or equivalent business experience.
• Excellent analytical and problem‑solving skills with keen attention to detail.
• Proficiency in Salesforce, Billing/Invoicing and/or financial accounting systems.
• Certification in quality auditing (e.g., ISO 9001, Six Sigma) is a plus.
• Solid understanding of contract language, especially around invoicing terms.
• Strong data and analytical skills, with the ability to combine business understanding with technology.
• Strong partnership with internal stakeholders in Order Management, Billing, Sales, Customer Service, Legal and Executive Leadership.
• Outstanding organizational, communication, interpersonal, relationship building skills conducive to team development.

Enjoy NICE‑FLEX: a hybrid model with 2 days working from the office and 3 days remote per week, designed to maximize flexibility. You will work in a fast‑paced, collaborative, and creative environment with opportunities for career growth.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.