Customer Service Representative

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Western Heating + Air + Plumbing is seeking a dedicated Customer Service Rep to join our team. We are a company that prides itself on our core values of Family, Integrity, Excellence, and Gratitude. Our team is the heart of our service, and we strive to provide an environment that reflects these values in every interaction.

The Customer Service Representative (CSR) will act as a liaison, provide product/service information, and resolve any emerging problems with accuracy and efficiency that our customer accounts might face. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.

• Work Life Balance:
  
  We understand the importance of ensuring that you have time with your families.
• Benefits:
  We pay almost 100% of your healthcare premiums and 50% for your family!
• Retirement Plan: 401k with company match.
• Paid Time Off: 13 vacation days + 6 paid holidays.
• Career Growth:
  We offer a clear path for advancement, whether you're looking to grow within the customer service department as a CSR Lead or explore other departments within the company.

• Manage large amounts of incoming calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

• 11:30am - 8pm during the summer (until September).
• 9:30am - 6:00pm (September - May).
• Weekends (Rotating Saturdays).