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WFM Analyst: Support Operations & Reporting
Job in
Sandy, Salt Lake County, Utah, 84092, USA
Listed on 2026-02-01
Listing for:
Castlight Health
Full Time
position Listed on 2026-02-01
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A healthcare technology company is seeking a full-time WFM Real Time & Reporting Specialist to enhance the Customer Support team in Sandy, UT. This role involves creating daily schedules for a call center team, real-time performance monitoring, and managing interpersonal communication with operations leaders. Ideal candidates will have 2-3 years of experience in a call center and proficiency with tools like Excel and Five9 Workforce Management Software.
Competitive compensation is provided.
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