Customer Service Representative

# Customer Service Representative American Fork or Sandy office

Full-time## About this role

The CSR role is the front door of the business. You'll answer service calls, schedule the tech who fits the job, follow up after the visit, and handle email + chat inbox triage. We use Service Titan for dispatching and notes.

Hours are M–F 7:30–4:30 with rotating Saturday morning coverage (one Saturday every 4–6 weeks). Some days you'll be at the AF office, some days at Sandy depending on coverage needs.## What you'll do day to day
* Answer inbound calls — book the appointment, take a clean intake (name, address, phone, equipment age, what's wrong, urgency).
* Dispatch the right tech to the right job using Service Titan + the tech-skill matrix.
* Triage incoming chat (Service Titan Text-to-Chat) and email (office).
* Confirm appointments the day before; reschedule when techs run long.
* Process payments over the phone for membership signups and post-visit follow-ups.
* Light marketing tasks: follow up with quotes that haven't closed, request Google reviews from happy customers.## Requirements
* 2+ years phone-based customer service experience (any industry).
* Strong typing speed and comfort with multiple browser tabs / apps open at once.
* Clear, friendly phone voice. No script-reading — actual conversation.
* Comfortable saying 'I don't know — let me find out and call you back' rather than guessing.
* Pass background check.## Nice to have (but not required)
* Prior dispatch or trades-industry experience.
* Service Titan experience.
* Bilingual (Spanish) is a real plus — about 8% of our service area is Spanish-speaking.### Quick facts

Department:
Operations

Location:

American Fork or Sandy office

Schedule:

Full-time Apply for this role### Or reach us directly office
** Hiring policy
** Valid driver's license + ability to pass background check + willingness to obtain relevant certs. Trade experience preferred but we train the right people.## Apply for Customer Service Representative Goes straight to office. Resume is optional — we read every application.

Skip this if you don't have one — we read every application either way.

Your application goes straight to office — we read every one.