Global Head of Customer Success

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.

• $470M+ Annual Recurring Revenue with AI products surpassing $38M+
• Dollar-based net revenue retention of 104%, as of December 31, 2025
• Large deals growing 74% YoY
• Semrush named a Leader in The Forrester Wave™:
  Search Engine Optimization Solutions, Q3 2025
• Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, Tik Tok, and others

Shared ambition makes a bigger impact. That’s why at Semrush, progress is a partnership:
You push us forward, we push you further—and we all move as one.

The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world‑class enablement programs
, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers.

• Fast forward and continuous career growth: the highest rate of promotions within the organization
• A team spread across 40+ locations around the globe
• Offline and online bootcamps as part of our onboarding process
• President’s club—an opportunity to celebrate exceptional results and reward top performers in high‑class vacation destination
• Quota attainment has been recognized as higher than market average, according to Rep Vue
• Uncapped commissions

We are hiring a proven enterprise post‑sales leader to run Customer Success globally for Semrush’s largest and most strategic customers.

Reporting to the Semrush CSO and working hand in hand with the Vice President of Enterprise Sales
, this leader will be accountable for time‑to‑value, adoption, value realization, retention, renewal readiness, and expansion partnership across the Enterprise customer base.

This is not a Support role. It is not Professional Services. It is a product‑deep, commercially accountable Customer Success leadership role focused on helping enterprise customers turn Semrush capability into measurable business impact.

Customers do not simply buy Semrush (Acquired by Adobe). They need to connect our platform, data, and insights to executive priorities, business outcomes, and measurable value. The right leader will build a world‑class Enterprise CS motion that turns onboarding into adoption, adoption into retention, and retention into long‑term customer growth.

• Shorten time‑to‑value.
• Deepen product adoption.
• Improve retention.
• Increase renewal predictability.
• Elevate executive engagement.
• Build one globally consistent Enterprise CS operating model.

The mission is simple: make sure our largest customers realize value faster, adopt more deeply, renew with confidence, and see Semrush as a strategic part of how they understand and grow their business.

This leader will own the Enterprise customer journey from closed‑won through value realization and renewal readiness, partnering closely with Enterprise Sales, Solutions Engineering, Product, Support, Professional Services, Rev Ops, Enablement, and Adobe field teams.

• Build one global Enterprise CS operating model.

Define how Enterprise CS should operate globally across regions, account tiers, product lines, and customer complexity.

Install consistent operating rhythms across onboarding, adoption, customer health, renewal readiness, executive engagement, and risk…