Teller; -ahead

Key Responsibilities

• Tellers act as service representatives responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers’ checks, money orders and cash advances.
• Responsible for balancing each day’s transactions and verifies cash totals.
• Establishes and builds member relationships by identifying members’ needs and educating them about specific products and/or services. Enthusiastically cross-sells Credit Union services.
• Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and account maintenance.
• Certified Tellers should be able to resolve more complex member transactions independently, refer members, as necessary.
• Responsible for helping members via all channels such as phone, mail, text, email, and assisting members with video solutions, and self-serve channels.
• Actively promotes and cross sells digital services to members and serves as a digital services expert in the branch.
• Performs various clerical functions and assists other Service Representatives with duties as required.
• Serves members promptly and professionally.
• Ability to attain expected baselines in sales, volume, and service is expected to support branch goals.

• Assumes responsibility for the efficient, effective, and accurate performance of teller functions
• Ensures teller functions are correctly performed and are in accordance with established policies and procedures.
• Maintains privacy of member account information.
• Performs a wide variety of teller paying and receiving functions both “in person” and processes “bank by mail” transactions. Receives share deposits and loan payments. Prepares proper receipts.
• Processes transfers, cash advances, traveler’s checks, cashiers’ checks, and money orders.
• Disburses cash or check share withdrawals.
• Processes and posts CD, HSA’s and all types of IRA’s.
• Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
• Makes risk assessments of negotiable items including checks, drafts, wires, and cash withdrawals within assigned limits of authority.
• Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.
• Certified Tellers provide “override” function for other Tellers within defined authority limits.
• Assumes responsibility for the effective and professional performance of member service functions through sales and service.
• Performs all Member Service and Sales functions in accordance with established policies and procedures.
• Ensures that the Credit Union's professional reputation is maintained and projected.
• Maximizes the penetration of Credit Union products and services by identifying members’ needs and additional cross-sell opportunities, such as checking accounts, certificate accounts, core deposit accounts, and other AFCU products and services to meet/exceed established sales and baseline goals.
• Actively and professionally cross-sells Credit Union services and records accepted teller referrals. Assists with new member onboarding 2x2’s calls as directed by branch management.
• Answers questions and assists members with more complex transactions and account problems providing resolutions within defined authority limits. Refers members to branch leadership as needed.
• Responsible for handling member interactions via all channels professionally, while utilizing effective sales and service technics to establish and build relationships.
• Opens and closes accounts as requested by members. Processes stop-payments and corresponds with members regarding claims.
• Resolves transaction corrections in a timely manner in accordance with policy and procedures.
• Performs file maintenance and account changes as requested by members.
• Assumes responsibility to act as a branch expert for electronic services.
• Actively cross sells AFCU digital services including - Online Banking, Mobile banking, Card Guard, Bill Pay, Mobile Deposit and others.
• Has knowledge and understanding of AFCU digital services to be able to…