Senior Manager, Fraud Strategy & Operations Sandy, Utah

Sandy, Utah, United States

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the
Fin Tech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing
. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market.

Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from
more than one million investors which have accrued over 5 billion euros in returns.

The Fraud and Risk Operations team safeguards Raisin’s U.S. business by monitoring, detecting, and mitigating risks across the customer lifecycle. We manage fraud prevention, investigations, payments risk, fraud recovery, and while supporting 2nd line AML/KYC oversight. It partners closely with Product, Engineering, Compliance, and Customer Service to ensure safe and frictionless customer experiences. As a multi-bank deposit marketplace targeting rapid growth, Raisin faces complex, evolving multi-vector fraud challenges across onboarding, identity verification, bank linking, and money movement.

Fraud and Risk Operations is at the center of designing the strategies, controls, and analytical foundations that protect the platform at scale.

This role directly reports to the Head of Fraud Operations and is a senior expert role at Raisin US. We are looking for a Fraud Operations Specialist to assist in the design, building, and optimizing our fraud prevention and detection framework. In this role, you will be responsible for creating both predictive (pre-transaction/real-time mitigation) and detective (post-transaction/monitoring) rules within our risk platform.

You will analyze emerging fraud patterns, balance fraud mitigation with user friction, and collaborate with product, engineering, payments, service and other allied teams to protect the Raisin platform and its customers while optimizing transaction approval rates.

• Real-Time Rule Authoring: Design, test, and deploy real-time logic within the risk rules engine (e.g., velocity checks, device fingerprinting triggers, IP risk thresholds, and behavioral anomalies, etc.) to intercept fraudulent actions during the entire customer lifecycle.
• Risk Model Integration: Partner with internal and external platform partners to integrate, build and implement both customer and transaction level fraud scores into the rules engine, creating conditional logic that automatically approves, blocks, or challenges high-risk events.
• Friction Optimization: Monitor and optimize false positive rates to ensure legitimate customer transactions pass through with minimal friction.

• Behavioral & Batch Monitoring: Build detective monitoring rules, threshold alerts, and transaction reports to identify complex fraud patterns, first party fraud triggers, account takeover, synthetic , or coordinated fraud rings after events occur.
• Chargeback & Loss Root-Cause Analysis: Conduct post-mortems on confirmed fraud instances and Reg E disputes to identify gaps in existing rule sets and rapidly deploy backtest-verified countermeasures.
• Rule Performance Tuning: Regularly review, backtest, and refine active rules to eliminate stale logic, reduce redundancy, and adapt to shifting fraud tactics. Utilize the iterations of rules to also actively monitor the existing customer book.
• Rules and telemetry expansion: Active work internally and externally to seek additional risk signals, and proactively deploy to stay ahead of emerging fraud patterns.