Treasury Operations Manager - Products

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Vortex Companies is seeking an experienced, hands-on Treasury Operations Manager of Products to lead the development and implementation of standardized credit and collection processes, provide oversight of cash application and lockbox activities, and support daily treasury operations across multiple business entities.

The ideal candidate will have a strong background in accounts receivable within a manufacturing, product distribution, or wholesale environment , with demonstrated experience implementing credit policies, managing customer credit risk, improving collections, and supporting financial system implementations.

This position requires someone who is comfortable building processes from the ground up, driving operational improvements, troubleshooting complex issues, and working cross-functionally with Finance, Sales, Operations, and IT.

Key Responsibilities

Credit & Collections Management

• Lead the development, implementation, and rollout of standardized credit and collection policies across the organization's product businesses.
• Establish procedures for customer credit applications, credit evaluations, credit limits, payment terms, and account approvals.
• Utilize credit reporting tools such as Dun & Bradstreet (D&B), Moody's, or similar platforms to evaluate customer creditworthiness.
• Develop and enforce credit hold, COD, and account release procedures.
• Establish proactive collection workflows, including customer outreach before invoice due dates, aging reviews, escalation procedures, and delinquent account management.
• Partner with Sales and Operations to resolve customer disputes, reduce past-due balances, and improve collections.
• Establish processes for tracking project-specific receivables, including municipal projects and applicable bonding requirements.
• Monitor AR aging, Days Sales Outstanding (DSO), past-due balances, and collection performance.
• Develop reporting and KPIs to measure credit and collection effectiveness.
• Ensure consistent adoption of credit and collection policies across business units.

Cash Application & Lockbox Oversight

• Provide oversight of cash application and lockbox processes to ensure customer payments are accurately and timely applied.
• Serve as the primary point of escalation for complex cash application issues, unapplied cash, unidentified receipts, and payment discrepancies.
• Maintain a deep understanding of cash application workflows across lockbox, ACH, wire, credit card, and remote deposit channels.
• Partner with the cash application and accounting teams to identify and resolve posting errors, reconciliation discrepancies, and process inefficiencies.
• Monitor unapplied cash balances, application accuracy, and processing timeliness to ensure appropriate controls and accountability.
• Work with banking partners and internal teams to implement and optimize lockbox services and remittance reporting.
• Identify opportunities to improve automation, remittance matching, and integration between banking platforms and ERP systems.
• Establish standardized procedures, controls, and reporting to ensure consistency and accuracy across business entities.

Treasury & Banking Operations

• Support daily treasury activities, including cash management,…