Senior Windows System Administrator

Senior Windows System Administrator

Join to apply for the Senior Windows System Administrator role at NiCE.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. If you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Individuals in this role are responsible for the operations of secure and highly available computing platforms, servers, and networks. They maintain and contribute to the ongoing reliability, performance, and support of the infrastructure, monitoring environments, responding to incidents, and assisting other teams as necessary. The senior administrator manages Server Operating Systems, storage, cloud environments, and related utilities and hardware, mentors team members, and builds operational documentation.

• Maintain, monitor, and support a production infrastructure environment.
• Work on one or more base work initiatives.
• Support multiple systems or applications of medium to high complexity.
• Diagnose and resolve complex hardware, software, and connectivity problems.
• Follow defined procedures to monitor systems and resolve issues.
• Participate in planning short term efforts.
• Review performance reports for infrastructure elements.
• Implement remediation required by audits/assessments and document as necessary.
• Analyze and report on operational metrics to understand performance and drive process improvements.
• Contribute to process and automation improvements with appropriate resources.
• Perform routine maintenance tasks such as backups, patching, firmware updates, etc.
• Maintain lab and production storage systems.
• Manage Mail, DNS, FTP, IIS, and application environments.
• Setup and maintain server system and file security.
• Cross‑train and share knowledge with team.
• Monitor and optimize performance of infrastructure elements.
• Maintain documentation of servers and networking equipment.
• Work with vendors to troubleshoot problems and evaluate new products.
• Participate in the on‑call rotation.
• Follow the company Code of Ethics and CXone policies and procedures at all times.
• Communicate events to stakeholders, teams, and leadership.

• Bachelor’s degree in Computer Science, Business Information Systems, or related field or equivalent work experience.

• Advanced troubleshooting skills.
• 4+ years working in a large production infrastructure.
• 4+ years in Windows Server Administration.
• 4+ years configuring server hardware and OS.
• Excellent knowledge of Windows domains, Active Directory, DNS, Mail, DNS.
• Experience managing enterprise storage solutions.
• Experience working with management systems and SNMP.
• Experience in a PCI 1 / FedRAMP compliant environment.
• Experience managing VMware environment.

• Experience managing HP branded servers and SAN.
• Linux administration.
• Experience monitoring and maintaining AWS environments.
• Experience monitoring and maintaining Azure environments.
• Experience working with Power Shell and other scripting languages.

NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors over 3 billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

• Mid‑Senior level

• Full‑time

• Information Technology
• Software Development

Location:

Saratoga Springs, UT

Salary: $ - $