Customer Care Specialist

Customer Care Specialist

Company: Cariloha

Location: Sandy, UT

Cariloha is an omni‑channel brand focused on soft and sustainable bedding, bath, and apparel made from better‑for‑the‑planet bamboo viscose. Driven by a comfort and eco‑conscious lifestyle, Cariloha joins the style of the Caribbean with the spirit of Aloha to provide the best in sustainable luxury. By turning self‑replenishing bamboo fields into ultra‑soft fabrics, Cariloha offers an exclusive collection of bedding, apparel, and bath goods, made from this soft, cool, clean and green resource.

Inspired by the essence and energy of the islands, Cariloha blends style and self‑expression into every piece of clothing and bedding it makes. Special care is taken to drape customers in soft, comfortable, naturally breathable fabrics that let them sleep, live and feel every day like they do on vacation. Thanks to an ever‑growing, rich supply of bamboo, Cariloha has a growing fleet of 70+ stores in 16 countries offering its proprietary bamboo apparel, bedding and bath goods and enjoying the quality, soft touch, and green ‘footprint’ of this renewable resource.

• Manage incoming calls & emails from customers who have questions about or are interested in purchasing Del Sol color changing products or amazingly soft Cariloha bamboo products.
• Build positive relationships of trust with customers by anticipating their needs and providing solutions to their needs.
• Coordinate with members of other departments to resolve customer concerns.

Hourly Wage: 15-15

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Other
• Industry: Retail