Retail Service Specialist

Job Overview

Retail Service Specialist role at O'Reilly Auto Parts. Support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. Assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom, ensuring team member execution on customer service programs (e.g., Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Ensure telephone is answered according to company policy.
• Process all buy online/ship to store, hub and store to store transfers, and DC add orders promptly; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and per procedure, using electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently and friendly; issue refunds accurately using correct payment methods; stage returned merchandise correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Communicate Zipline messages; delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to posted work schedule; approve changes/deviations by management; clock in/out per company policy.
• Perform all store opening/closing duties, including day end procedures, verifying deposits, preparing bank deposits, ensuring security lights, locking doors, arming alarms, and securing delivery vehicles.
• Perform all other duties as assigned.

Required:

• Strong communication skills
• Ability to obtain RSS Certification

Desired:

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish highly desired)

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401(k) with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call  option and provide your requested accommodation and position details.