Technician B

Summary

Technician B requires average mechanical knowledge and performs most mechanical tasks assigned to them, including brakes, rotors, fluid exchanges, oil change, transmission, differential, cooling system maintenance, repairing and replacing tires and additional services (e.g., wiper blades, air filters, etc.). Technician B communicates with customers, educating them on necessary preventive vehicle maintenance. Additional duties may include some courtesy services, tire repair and replacement services.

• You are paid an hourly rate and a commission percentage that is standard across the company.
• Performs work as outlined on the repair order with efficiency and accuracy, in accordance with supervisory direction and factory standards.
• Works on more complex repairs and diagnostics than a Tech C, including electrical systems and minor engine work.
• Can work independently on most tasks and may begin training Tech C; assists Tech A with complex repairs and diagnosis.
• Has repair knowledge of brakes, A/C services, transmissions, power steering and suspension repairs.
• Diagnoses vehicle problems based on customer complaints and inspection.
• Examines assigned vehicles to determine if further safety or service work is required or recommended.
• Partners with the Center Manager if additional work is needed, if the work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work performed and recommended; road tests vehicles as needed.
• Ensures that customers' cars are kept clean and notifies the manager immediately of any damage that changes appearance or condition of the vehicle.
• Keeps the shop areas neat, clean and organized.
• Maintains and is accountable for all store‑owned tools and manuals, returning them to the proper place in the same condition they were received.
• Understands and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right‑to‑Know.
• Operates all tools and equipment in a safe manner; reports any safety issues immediately to management.
• Participates in organization‑sponsored training programs.
• Other tasks as assigned.

• Three (3) plus years of related experience and/or training, or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals; ability to write routine tickets, notes and other correspondence.
• Ability to effectively present information and respond to questions from customers.
• Valid Driver's License.
• State Emission Certification – if applicable in your state.
• Current ASE Certifications are a huge plus in this role.
• State Vehicle Inspector Certification – if applicable in your state.

• Requires a toolbox with tools on site and the ability to perform the majority of services qualified for this position.
• Must sign a contract with our uniform policy and procedure plan.
• Ability to work in cramped places, such as underneath a jacked‑up automobile or a lower bay.
• Upper body strength and stamina to effectively use hand tools like hammers and wrenches and to ensure fasteners are properly secured.
• Fine motor skills to work with small fasteners (nuts, bolts, washers).
• Vision:
  Ability to read diagrams, manuals and emails; often required to work with color‑coded wiring.
• Ability to work in fluctuating and sometimes extreme weather temperatures.