Advocate Team Lead - Swing - MVP Job Sandy area,Utah USA,Social Work

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rentalassistancethat helps individuals and families step out of homelessness and back into the community.

We areseekingcompassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.
The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

Health Care Plan (Medical, Dental & Vision)
HSA, FSA, HRA (We reimburse part of your deductible!)
Retirement Plan (403B with TRH contribution and match)
FREE Life Insurance for employees
Paid Time Off (Vacation, Sick & 12 Public Holidays)
One Floating Holiday Per Year
Free Short Term & Long Term Disability
Employee Assistance Program
Free Training & Development
Tuition Assistance for a wide variety of classes!
Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY

The Housing Advocate Team Lead provides trauma-informed leadership to ensure individuals experiencing homelessness receive respectful support, safe shelter, and access to critical resources. This role combines compassionate guest services with comprehensive operational oversight—including conflict resolution, facility safety maintenance, boundary enforcement, staff mentoring, and task delegation to ensure smooth operations. The Team Lead documents incidents, tracks guest needs, and upholds Housing Focused principles while fostering a welcoming environment.

Additionally, this position collaborates with emergency services, provides directassistanceto the Shift Supervisor, and assumes leadership responsibilities during crises or as needed.

* This is an in-person position.

* Applicants mustbe authorized towork for ANY employer in the U.S. We areunable to sponsor or take over sponsorship of an employment visaat this time.

Location

Medically Vulnerable People (MVP)
8955 South 255 West, Sandy, UT 84070
https://homelessutah.org/facilities/mvp/

Reports to

Housing Advocate Supervisor

Position Status
Full-Time
Shift/Schedule
Swing Shift - 3 pm-11:30 pm
Wednesday - Sunday, Weekends required Grade and Starting Salary
Grade 5, $17.85 FLSA Status
Non
- Exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES

Perform all duties and responsibilities of a Housing Advocate in addition to lead-level supervisory and operational tasks.

Work collaboratively as part of a team to support guests andmaintaina safe, welcoming shelter environment.

Provide kind, trauma-informed customer service whileassistingguests in understanding and adhering to shelter rules and procedures.

Assistinmaintainingthe cleanliness and organization of the shelter, including dormitories and allcommon areas.

Answer phones, take accurate messages, and provide assistance with the management and storage of guest belongings.

Write detailed incident reports, track guest stays, and support the bed assignment process.

Provide direct support to the Shift Supervisor and assume lead responsibilities when necessary, including during emergency situations.

Assistin training new staff, provide constructive feedback, and provide leadership for a team of up to 10 people.

Collaborate with emergency services and other internal departments to coordinate guest support.

Attend required meetings andassistwith hiring processes and staff support initiatives as requested.

Attend mandatory agencytrainings, including Trauma-Informed Care,Housing Focused, De-escalation, Suicide Prevention, CPR, and more.

Participate in emergency drillsand environmental safety activities,as required.

Follow all agency protocols for security, safety, and sanitation tomaintaina clean and secure…