Customer Care Representative - Part-Time, Hybrid

Customer Care Representative - Part-Time, Hybrid

Join to apply for the Customer Care Representative - Part-Time, Hybrid role at Conscious Discipline

Department: Partner Operations

Reports To: Senior Manager of Partner Operations

Classification: Part-Time, Non-Exempt 11AM - 5PM EST

Location: Hybrid (Sanford, FL Based)

We’re looking for a Customer Support Representative to join our team! In this role, you’ll be the first point of contact for customers, handling phone calls and emails to provide assistance with website navigation, orders, shipping, products, events, and more. You’ll manage a high volume of calls and tickets, troubleshoot issues, guide customers through processes, and deliver exceptional solutions. If you’re detail-oriented, tech-savvy, and passionate about helping others, we’d love to hear from you!

• Respond to customer calls and emails with empathy, patience, and professionalism.
• Manage a high volume of inbound and outbound calls and support tickets in a timely and efficient manner.
• Understand customer needs, clarify details, research issues, and provide clear solutions.
• Guide customers through troubleshooting steps, website navigation, and product usage.
• Assist customers with placing orders and processing returns as needed.
• Collaborate across departments to ensure seamless customer support and resolution.
• Maintain accurate documentation of customer interactions and solutions provided.
• Perform other related duties as assigned to support our mission of building better connections.

• Experience:
  
  1‑3 years in a customer care, support, or service role — ideally in the education, EdTech, or related industry.
• Communication
  
  Skills:
  
  Exceptional verbal and written communication with the ability to explain solutions clearly and compassionately.
• Problem‑Solving: A resourceful, solution‑oriented mindset with the ability to troubleshoot quickly and confidently.
• Tech‑Savviness:
  Comfortable working across multiple systems, platforms, and tools to assist customers effectively.
• Organization:
  Ability to manage multiple inquiries simultaneously while staying detail-oriented.
• Empathy & Patience: A natural ability to listen, understand, and guide customers through challenges calmly and kindly.
• Team Player:
  Works collaboratively across teams to ensure a consistent and positive customer experience.