Lead Medical Scheduler

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Admin 600500 Admin Support Sanford, FL, US

2 days ago Requisition

Position Title:Lead Medical Scheduler

Reports To:Medical Scheduling Manager

FLSA Status:Non-Exempt/Hourly Employee

Location:True Health Locations

Content Last Revised:10/12/2026

The overview should be on every job description. No exceptions.

The Central Florida Family Health Center, Inc. dba True Health is a private, not-for-profit federally qualified health center (FQHC) serving Central Florida since 1977. Our mission is to provide high-quality, comprehensive healthcare at a reasonable cost to everyone.

Assists Medical Scheduling Manager in leading, providing training support, and managing advanced scheduling duties. Responsible for scheduling patient appointments and handling related inquiries by telephone within the guidelines set by True Health.

• Lead day-to-day call center operations and oversee team of Medical Schedulers.
• Provide comprehensive training to new hires, existing staff, and others as needed on scheduling systems, workflows, and operational procedures.
• Assign and modify provider schedule templates (PTO, CME, administrative blocks, new providers, etc.).
• Handle inbound/outbound calls during high call volume days and/or as needed.
• Resolve patient requests as needed and within the scope of responsibilities.
• Demonstrate proficient use of EMR system to access patient accounts and schedule appointments within the guidelines set by True Health.
• Follow customer service guidelines and policies set forth by the company.
• Monitor call queues and volumes.
• Assist with managing provider/schedule templates.
• Practicing and ensuring compliance with all True Health's policies and procedures.
• Other responsibilities as assigned.

• Problem Solving
• Customer Service
• Verbal Communication
• Leadership
• Professional Judgement
• Initiative
• Strategic Planning

• Education:
  • High School Diploma or equivalent
• Experience:
  • Minimum 1 year of telephone or customer service experience
  • Minimum 1 year of medical scheduling experience
  • Strong organizational and leadership skills
  • Ability to handle and successfully carry out directives
  • Effective verbal and listening communication skills
  • Ability to manage heavy call volumes and call escalation
  • Ability to work well independently and with others
  • Typing/keyboarding 35 wpm
  • 10-key adding machine
  • Computer literacy
  • Bilingual skills a plus, but not required
  • Prior experience in a leadership role a plus, but not required
• Licenses or
  
  Certifications:
  
  
  • Not applicable
• Criminal Background Clearance:
  • True Health is a Health Center Program grantee under 42 U.S.C. 254b, a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n), and partners with agencies that require criminal background checks. True Health has established policies and procedures that may influence the overall employment process, hiring, and “just cause” for the termination of employees. An employee’s career could be shortened if there is a violation of any policies and procedures.

Prohibited criminal behavior is defined in Florida Statute (F.S.) 408.809. Any employee arrested for any offense outlined in the F.S.408.809 will be immediately suspended and remain suspended until the charges are disposed of in court. The employee will be terminated for an arrest or conviction of any violation listed above.

A post-offer drug and alcohol screen is a requirement for employment. Failure to successfully pass the drug/alcohol screen will be cause for the offer to be rescinded.…