Counter Sales

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mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles.

Shipped orders reach 93% of U.S. customers via next‑day ground delivery and 100% within two days. For more information, visit

Based in Hartford, CT, Bell Simons has provided top‑notch HVAC, plumbing, and refrigeration products from leading manufacturers to residential and commercial clients since 1940. Their catalog includes a full line of equipment, controls, supplies, and replacement parts. Their dedication to quality service and extensive inventory makes them a one‑stop shop for all their customers' supply needs. They are a trusted provider of quality brands including RUUD, Mitsubishi Electric, Delta, and Moen.

For more information, visit

The Counter Sales role delivers exceptional customer service through in‑person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will‑call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools.

• Provides exceptional customer service through timely, professional communication and resolution of inquiries.
• Manages pricing, product availability, and order status via phone, email, fax, and in‑person interactions.
• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
• Maintains strong, solutions‑oriented relationships with customers, vendors, and internal teams.
• Completes all required training and applies knowledge effectively across branch operations.
• Performs general warehouse duties while maintaining a clean, safe, and organized environment.
• Uses appropriate PPE and conducts routine safety checks on equipment.
• Communicates task status and updates with management throughout the workday.
• Monitors and responds promptly to customer queues to ensure efficient service.
• Sorts, stocks, and labels products accurately per established procedures.
• Inspects returned and damaged goods for accuracy and condition.
• Applies basic product knowledge to assist customers and support sales.
• Sets up and maintains merchandise displays in line with company standards.
• Adheres to inventory procedures for accurate tracking and reporting.
• Verifies shipments and promptly reports discrepancies or errors.
• Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates.
• Performs additional duties and responsibilities as assigned to support evolving organizational needs.

• High school diploma or GED equivalent.
• Minimum 3 years of customer service experience.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong aptitude for numerical analysis and mathematical operations.
• Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.

This position may require over 40 hours per week and includes regular physical activity such as:

• Lifting 25–50 lbs for up to 5 hours per day.
• Operating forklifts and material handling equipment for up to 6 hours daily.
• Frequent bending, squatting, kneeling, reaching, and twisting.
• Prolonged use of hands, arms, and feet.
• Periods of sitting, standing, and walking throughout the shift.

We prioritize your well‑being from day one with a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short‑ and long‑term disability coverage
• HSA/FSA…