Front Office Supervisor

Ability Rehabilitation believes in placing the well-being of our patients first. We accomplish this by carefully selecting compassionate, dedicated, and team-oriented staff. Our company is therapist owned with over 20 years of qualified therapy experience. Step inside our locations, and you will feel a culture of care, professionalism, and human connection. We serve communities in seven counties, with a total of 23 outpatient clinics, and we are still growing, so join our company and grow with us!

We are seeking a professional and organized Front Office Supervisor to join our team in Sanford, United States. As the Front Office Supervisor, you will play a crucial role in ensuring smooth operations and exceptional customer service.

• Oversee and coordinate all front office operations, including check-in/check-out procedures, reservations, and guest inquiries
• Supervise, train, and mentor front desk staff to maintain high standards of customer service
• Manage daily staff schedules and assignments to ensure optimal coverage and efficiency
• Handle patient complaints and resolve issues promptly and professionally
• Collaborate with other departments to ensure seamless patient experiences
• Implement and enforce organization policies and procedures
• Assist in developing and implementing strategies to improve patient satisfaction and operational efficiency
• Ensure compliance
• Generate and analyze reports on front office performance

• 2-3 years of experience in medical office front office operations, with previous supervisory experience preferred
• Associate's degree or related field preferred
• Strong leadership and communication skills
• Excellent customer service orientation with the ability to handle challenging situations professionally
• Proficiency in EMR software (s)
• Demonstrated problem-solving skills and ability to make quick decisions
• Strong multitasking and time management abilities
• In-depth knowledge front office operations, procedures, and industry standards
• Experience in staff training and development
• Ability to work flexible hours PRN.

At Ability Rehabilitation we believe in fostering a rewarding and supportive work environment. We offer:

• Excellent benefits package including 401k, health, dental, vision, and generous paid time off
• Multiple opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)
• Investment from a company that wants you to succeed and thrive