IT Help Desk Specialist

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Technical Sanford, FL, US

3 days ago Requisition

Salary Range: $20.00 To $25.00 Hourly

General Statement/Purpose of Job:

The IT Help Desk Specialist is responsible for providing day-to-day technical support to ILLUMUS employees, including troubleshooting hardware, software, system access, and connectivity issues. The position also supports Microsoft 365 and Microsoft Entra , employee onboarding and offboarding, user access, device provisioning, equipment lifecycle management, and other routine IT support activities.

This position serves as a primary point of contact for employee technology support and works with employees, management, vendors, and other technology resources to maintain reliable and secure access to Company systems.

Essential Duties and Responsibilities:

Help Desk Support

• Serve as a primary point of contact for employee technology support requests, including help desk tickets, emails, remote support, and in-person requests.
• Troubleshoot hardware, software, operating system, network connectivity, authentication, and user-access issues.
• Support laptops, desktops, mobile devices, printers, label printers, tablets, and video-conferencing equipment.
• Prepare, image, configure, deploy, maintain, troubleshoot, repair, and recover laptops and other end-user devices.
• Install required software, security tools, updates, and approved user configurations.
• Maintain accurate inventory and assignment records for computers, mobile devices, peripherals, accessories, and temporary or loaner equipment.
• Coordinate equipment repairs, replacements, warranties, and vendor support when appropriate.
• Coordinate the recovery of Company technology and equipment from departing employees.
• Document technical procedures, common troubleshooting solutions, and user-support activities.
• Identify recurring technical issues and assist with technology deployments, upgrades, security initiatives, and other assigned IT projects.
• Escalate complex technical, security, infrastructure, or application issues to the appropriate internal or external resource.
• Protect confidential, proprietary, employee, customer, and Company information accessed in the performance of job responsibilities.

Microsoft 365 and User Access Support:

• Create, modify, and disable user accounts in Microsoft 365, Microsoft Entra , Active Directory, and other assigned systems.
• Assign and maintain Microsoft 365 licenses, security groups, distribution lists, shared mailboxes, and approved application access.
• Support employee onboarding, transfers, role changes, and offboarding from a system-access perspective.
• Troubleshoot login, password, multifactor authentication, and account-access issues.
• Provide user support for Outlook, Teams, One Drive, SharePoint, and other Microsoft 365 applications.
• Join and configure devices within Microsoft Entra  enroll devices in Microsoft Intune or other Company-approved endpoint-management platforms.
• Process authorized access requests and maintains user permissions in accordance with Company security policies and established approval procedures.
• Assist with routine Microsoft 365 administrative activities and elevate advanced administrative, infrastructure, or security matters when appropriate.

Knowledge, Skills, and Abilities:

• Experience supporting Microsoft 365, Microsoft Entra , Active Directory, and Windows-based devices.
• Working knowledge of Microsoft Intune or a similar endpoint-management platform.
• Ability to troubleshoot hardware, software, network connectivity, authentication, and user-access issues.
• Familiarity with help desk ticketing systems and…