Customer Service Representative

Customer Service Representative page is loaded## Customer Service Representative remote type:
On-Site locations:
1921 Sanford, NC
-Sanford Batteriestime type:
Full time posted on:
Posted Todayjob requisition :
R68122### Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career!

This position plays a key role in ensuring a positive customer experience by managing warranty claims, providing accurate and timely support, and upholding the company’s standards for quality and integrity.
** Essential

Job Duties
*** Process and review warranty claims in accordance with company policies and warranty terms.
* Communicate with customers to gather necessary information, diagnose issues, and explain next steps in the warranty process.
* Collaborate with scheduling, sales, and technical support teams to coordinate warranty service appointments and parts replacements.
* Maintain detailed and accurate documentation for all warranty cases in the company's systems.
* Identify and escalate recurring issues or trends to management for review.
* Support technicians and installers with warranty-related information and documentation.
* Handle customer inquiries and resolve concerns in a professional, timely manner.
* Ensure customer satisfaction by following up on completed warranty work and confirming successful outcomes.
* Assist in updating internal resources and knowledge bases related to warranty policies, processes, and product details.
* Participate in ongoing training to remain current with product updates, system changes, and company initiatives.
* Assume other duties as assigned.
** Supervisory Responsibilities
*** Not responsible for supervising employees.
** Basic Qualifications
**** Education & Experience
*** High School Diploma/GED.
* 1+ years of related experience required.
* Experience in customer service, warranty processing, or a related administrative role.
** Preferred*
* ** Requirements
* ** Bi-Lingual, English & Spanish.
** Knowledge/Skills/Abilities
*** Basic vehicle knowledge or automotive experience is a plus.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
* Frequent use of Outlook, Word, Excel, graphics, etc.
* Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.
* Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
* Decisions generally affect own job or assigned functional area.
* Results are defined, and existing practices are used as guidelines for how to complete work activities; works closely with the supervisor/manager who provides broad guidance and overall direction.
* Prioritize assigned and routine tasks. Handle appropriately.
** Essential Physical Demands/Work Environment
*** Work is primarily sedentary: must be able to sit for extended periods and use a computer, keyboard, and mouse, frequently.
* Travel may be required periodically, including overnight stays (contingent on position requirements).
* Must be able to lift up to 25 pounds.
** Benefits:
*** Health/Dental/Vision Insurance
* Paid Time Off
* 401k with Generous Company Match
* Company Paid Life Insurance and Long-Term Disability
* Short-Term Disability
* Employee Assistance Program
* Tuition Reimbursement
* Employee Discounts Join us for an exciting career journey with positive, driven individuals.
** Shape the Future with LKQ
** Embark on a journey where your work makes a tangible impact on the industry and beyond. LKQ offers a challenging yet rewarding career path filled with opportunities to grow, innovate, and contribute to a sustainable future. At LKQ, you're not just joining a team; you're stepping into a role where you can truly thrive. Start your career with us and discover where your journey can take you.
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