Application Engineer

Trion, a subsidiary of Air Distribution Technologies, Inc., is seeking a Product Support Specialist to join their team in Sanford, NC. The Product Support Specialist combines technical product knowledge with sales prowess to fulfill our customer’s needs. You will perform a full range of applications and technical support functions including specification interpretation, product selection, proposal development, quoting, and customer product technical support.

• Assist sales managers/reps in assessing ability to meet customer’s specifications and needs.
• Gather engineering data as it pertains to a specific project.
• Provide technical support and information to customers and reps.
• Provide quotes for customers by preparing accurate pricing for a project after gathering necessary information.
• Review engineering drawings, analyze design, and retrieve information to complete the drawing or layout. Create system/product submittal drawings using AutoCAD or Solidworks when required.
• Work with a team of technical support and application engineers to provide resolutions to customers either for troubleshooting current equipment or sizing and quoting new equipment via phone, email, CRM, etc.
• Review project scope/submittal and identify equipment requirements.
• Develop technical documents to support technical support and sales.
• Provide technical direction for other engineers, drafters or technicians on specific projects.
• Be proficient at preparing, checking, and coordinating the release of documentation to support custom and standard equipment.

• Minimum of 6 years of experience supporting air filtration product lines.
• Ability to communicate both on a technical and non-technical basis with demonstrated interpersonal, verbal and written communication skills.
• Experience with air filtration, HVAC, and indoor air quality products is desired.
• Software experience and competency should include Microsoft applications such as Word, Excel, and PowerPoint. Experience with AutoCAD and/or Solidworks is a plus.
• Entrepreneurial attitude, leadership ability and ability to be a team player at all levels.
• Excellent oral and written communication skills.
• Ability to travel by auto, plane, or train; some travel is required, approximately three times per year.

Equal Opportunity Employer

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