Patient Care Specialist; Medical Receptionist

Patient Care Specialist (Medical Receptionist)

At Fast Pace Health, a Patient Care Specialist provides administrative support essential for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The candidate delivers outstanding customer service and maintains a compassionate, welcoming atmosphere.

The role requires in-depth knowledge of front office processes, including patient registration, insurance billing, and effective communication with patients and clinic employees. The specialist must maintain a high level of customer focus at all times, especially during periods of high patient volume.

Fast Pace Health is a growing company that supports and mentors its staff to become the best Patient Care Specialist possible. We provide competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision, and work‑life balance. Employees also participate in community events and outreach programs.

• Demonstrate a high level of customer service, greeting, registering, and discharging patients.
• Cross‑train and assist with back‑office duties as needed within scope of practice.
• Accurately collect and input patient demographics and financial information at registration.
• Verify and update all patient insurance information during registration.
• Maintain strong knowledge of medical insurance plans, co‑pays, deductibles, and coverage limits.
• Stay up to date with changes to government and commercial insurance plans.
• Understand Fast Pace Self‑Pay program and collect required payments at registration.
• Answer the phone politely, patient‑centered, ensuring positive experiences.
• Facilitate patient flow by notifying the provider of patient arrival and communicating delays.
• Retrieve, fax, or mail medical records to primary care providers and coordinate the process for continuation of care.
• Cross‑train on back‑office clinical skills as needed.
• Complete all mandatory compliance training and consistently follow procedures.
• Maintain friendly, cordial relationships with clients and employees and foster a positive work atmosphere.
• Perform physical, sensory, cognitive, and environmental functions as required, including folding towels, cleaning tables, and assisting patients with exercise equipment.
• Welcome new employees, provide clinic tours, and introduce them to team members.
• Assist new employees with training and job shadowing opportunities.
• Adhere to company standards of operations and core values: teamwork, communication, empowerment, quality of care, and friendliness.
• Promote and maintain a respectful culture of confidentiality for employees, employers, patients, and business.
• Demonstrate proficiency with basic PC skills, including typing, mouse use, MS Outlook, and Word.
• Maintain the overall cleanliness and organization of the office and reception area.
• Perform other duties as assigned by management.

• High School Diploma or equivalent.
• Current CPR license required.
• At least one year of customer experience in a medical setting, preferably urgent care.
• Basic medical terminology and insurance knowledge.
• Proficiency with Microsoft Office (Word, Outlook, Excel) and typing 70–100 words per minute.
• Experience with billing and coding is a plus.
• Ability to follow company policies and procedures and maintain compliance.
• Strong interpersonal and communication skills.
• Ability to work effectively in a fast‑paced environment.

Fast Pace requires pre‑employment drug/alcohol testing as a condition of employment. Applicants are limited to individuals from Mississippi and other applicable states, excluding California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.

Fast Pace Health is committed to equal employment opportunity and an inclusive environment for all employees, patients, and communities. We welcome qualified individuals without regard to race, colour, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information, or any other legally protected characteristic.

Please refer to the following resources for information regarding your rights under federal laws:

• https://(Use the "Apply for this Job" box below)..
• https:///

Sanford, NC