Senior IT Systems Specialist - LIMS and Lab

Senior IT Systems Specialist - LIMS and Lab Applications

Sanford, NC

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease. A Japan-based company, our goal is to make people smile by delivering breakthroughs where no adequate treatments currently exist, working from drug discovery to product development and commercialization.

In North America, we are headquartered in Princeton, NJ, with offices in California, Massachusetts, and Ontario.

As a Business Technical Specialist, you will lead the North America & North Carolina manufacturing site ICT team in configuration, implementation, deployment and operational support of manufacturing site’s QC IT applications (i.e. LIMS, ELN & Other Lab Instrument Software and System / Instrument Integrations). Your responsibilities will include supporting SDLC/GxP validation activities related to implementation and change controls of QC IT software systems / integrations.

Provide functional/technical expertise on system features, system functionality, access/security controls, master data and understanding of the business processes. This role will act as a System Administrator as needed (set up new users and manage security roles), coordinate the needs of QC functional areas and lead LIMS configurations for key business processes in the LIMS system related to compliance processes, instrument calibration, quality operations, environment monitoring, CoA, stability testing, vendor compliance, manage inventory, design of queries and report, develop product sampling/test plan.

This role reports into the Director, ICT, Site Lead.

• Expertise in LIMS application processes, specifically Lab Vantage
• Proficiency in LIMS interfacing, navigation, and customization to streamline workflows and enhance user experience
• Experience in leading projects to conclusion, making recommendations for improved outcomes
• Strong understanding and application of ITIL processes and best practices, with the ability to independently drive continuous improvement initiatives
• Experience with ITSM tools and frameworks, leveraging them to optimize service delivery and align IT support with business needs
• Demonstrated independence in diagnosing and resolving complex technical issues, applying sound judgment and critical thinking to identify root causes and implement effective solutions
• In-depth knowledge of troubleshooting methodologies and the ability to proactively address and mitigate recurring technical challenges
• Extensive experience with system administration tasks, including advanced configuration, performance tuning, and optimization to support business-critical applications
• Strong understanding of security best practices, risk management, and compliance standards, ensuring robust protection of business assets and data
• Excellent communication and interpersonal skills, with a focus on high-level business partnership and aligning IT support with organizational goals
• Ability to manage complex customer inquiries and provide tailored, high-quality solutions that enhance employee experience and business performance
• Advanced capability in creating and maintaining detailed technical documentation, ensuring knowledge sharing and alignment across teams
• Experience in generating, analyzing, and presenting actionable technical reports to senior leadership, contributing to strategic decision-making
• High level of customer service focus, consistently fostering positive employee and business partner relationships, and ensuring a seamless IT experience for all end users

Education Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience At least 5 years of hands‑on IT support experience, including troubleshooting complex issues, system management, and working directly with end‑users and business partners; experience in IT Project Management; proven ability to thrive in ambiguous, fast‑paced environments; strategic mindset; experience with GMP,…