BDC Manager

Job Summary

The BDC Manager at Classic Nissan - Sanford is responsible for overseeing and managing the Business Development Center (BDC) operations at the dealership. This is a full-time, management role in the auto industry that offers a competitive base salary along with commission opportunities. The BDC Manager will play a critical role in driving sales and enhancing the customer experience at the dealership.

This is a full-time, base plus commission position with a comprehensive benefits package including health, dental, and vision insurance, 401(k), vacation‑paid time off, and employee discounts on vehicles and services.

• Oversee and manage the BDC operations at Classic Nissan – Sanford
• Lead a team of BDC representatives and ensure they are meeting goals and providing excellent customer service
• Develop and implement strategies to drive sales and improve customer satisfaction
• Monitor and track BDC metrics and report results to dealership management
• Train and onboard new BDC representatives, providing ongoing training and development for the team
• Collaborate with other departments such as sales and service to ensure a seamless customer experience
• Utilize CRM systems and other technology to manage and track customer interactions and sales leads
• Ensure compliance with all dealership policies and procedures

• Previous experience in a BDC management role within the auto industry preferred
• Proven track record of meeting and exceeding sales goals
• Excellent leadership and communication skills
• Strong understanding of CRM systems and technology used in BDC operations
• Ability to work in a fast‑paced environment and adapt to changing priorities
• Customer‑focused mindset with a passion for providing exceptional service
• Proficient in Microsoft Office and other technology systems
• High school diploma or equivalent; bachelor's degree preferred

We are an Equal Opportunity Employer and a Drug Free Workplace.

Mills Auto Group understands rapid growth in the automotive space. Family‑owned and operated for the past 19 years, we are proud to have grown from 1 store to over 35. Most of our dedicated and motivated leaders have been with us since the beginning, most starting in entry‑level roles themselves. We understand the importance of employee growth and promote from within often.