Senior Associate, National Implementation Manager

Location Designation:
Fully Remote

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you ll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions.

What You’ll Do:

• Support End‑to‑End Implementations:
  Help coordinate the implementation process for newly sold or renewing clients, ensuring all deliverables are met on time and to a high standard.
• Manage Project Plans and Timelines:
  Assist in developing and maintaining implementation calendars, facilitating meetings, and communicating deadlines to clients, brokers, and internal teams.
• Coordinate Across Teams:
  Serve as a liaison between Sales, Client Management, Legal, Underwriting, and Operational teams to align goals, documentation, and service delivery.
• Ensure Documentation and Compliance:
  Review enrollment and policy materials for accuracy, ensure compliance with contractual/legal standards, and obtain client approvals on required documentation.
• Enhance Communication and Engagement:
  Help execute effective communication and enrollment strategies tailored to each client’s needs, collaborating with marketing and operations for timely delivery of materials.
• Identity and Resolve Issues:
  Assist in addressing potential roadblocks, flagging red flags, and helping to resolve issues that may arise throughout the onboarding process.
• Support Internal Process Improvement:
  Participate in internal knowledge‑sharing, support training initiatives, and contribute to continuous improvement efforts within the implementation function.
• Champion Client
  
  Experience:
  
  Consistently deliver on client expectations by ensuring transparency, responsiveness, and a solution‑oriented approach throughout the implementation journey.

What You’ll Bring:

• 3–5+ years of experience in benefits implementation, client onboarding, or project coordination (insurance or healthcare preferred)
• Bachelor’s degree preferred (or equivalent professional experience)
• Familiarity with group insurance products (life, accident, disability) and related administrative processes
• Strong communication skills—written, verbal, and presentation—with the ability to engage directly with clients and internal partners
• Experience managing timelines, tracking deliverables, and coordinating across departments in a fast‑paced environment
• Collaborative, proactive mindset with a strong focus on service excellence and client satisfaction
• High attention to detail and strong organizational skills
• Proficiency with tools such as Microsoft Excel, PowerPoint, and collaboration/project management platforms (e.g., SharePoint, Smartsheet, Salesforce) is a plus
• Ability to identify process gaps and recommend improvements based on client and team feedback

• Salary range: $85,000-$120,000
• Overtime eligible:
  Exempt
• Discretionary bonus eligible:
  Yes
• Sales bonus eligible:
  No
• Actual base salary will be determined based on several factors but not limited to individual s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits:
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Diversity Promise:
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation.

We re proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of

Job Requisition

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