Program Technician

Depending on department assignment, the position performs varied clerical, technical, and administrative duties to support Planning, Building, Public Works, and Development functions.

It reviews applications for compliance with regulations and standards and serves as the primary contact for the public, contractors, engineers, and developers. The role supports departmental operations through document preparation, data analysis, and coordination with internal and external stakeholders.

Additional responsibilities may be assigned as needed to support community and economic development initiatives.

• Serves as primary contact for the public regarding building, planning, public works, and community development related issues and responds to requests, inquiries, and complaints in person and over the phone.
• Provides information to the public and agency stakeholders regarding zoning classifications, development standards, and various permit processes.
• Serves as a point of contact for public records requests; searches hard copy and digital files for permit history and prepares reports for the City Clerk.
• Reviews applications for a variety of requests, such as encroachment permits, basin excavations, street closures, banner placements, storm and wastewater permits, building permits, parcel maps, lot splits, and zone changes for completeness and compliance with planning and building ordinances; inputs permits into computer and map tracking systems.
• Validates project files for compliance with ICC, CBC, CRC, and City of Sanger Municipal Code requirements and confirms contractor licensure.
• Evaluates plan sets to determine appropriate departmental review (e.g., Planning, Building, Fire, Civil, Public Works); performs minor technical plan checks to ensure compliance with City standards and development conditions.
• Corresponds with applicants to facilitate streamlined permit processing; provides status updates, identifies corrections, and supports project completion.
• Calculates and collects applicable fees based on established fees schedules, square footage, or project valuation; monitors account activity and resolves discrepancies.
• Issues approved building, grading, landscape, and occupancy permits; releases stamped plans via email or over-the-counter.
• Schedules daily inspection requests; communicates with contractors and inspectors regarding inspection status and maintains records of inspection results.
• Operates permitting software at an administrative level; manages user access, configures fees, archives records, and trains staff on platform use.
• Utilizes software and equipment to support permit processing and documentation.
• Reviews and reconciles balances of various fund accounts for projects using ERP software; tracks fees and financial obligations related to inspections, meetings, and public improvements.
• Compiles technical data for analysis, including demographic and land use information; issues notices of determination and records subdivision maps.
• Prepares and maintains Development Services website content.
• Prepares and distributes agenda packets for applicable department meetings.
• Attends meetings and prepares minutes of proceedings.
• Assists in researching new development standards and ordinances.
• Generates and distributes monthly permit reports to the county assessor and construction monitoring agencies; responds to U.S. Census Bureau building permit surveys.
• Reports project updates to the department manager for weekly meetings.
• Provides administrative customer service at the front counter; performs routine clerical tasks, maintains departmental records, and supports interdepartmental communication.
• Trains summer interns and new departmental staff; assigns tasks, provides instruction on software and procedures, and monitors progress.
• Performs related duties as assigned.

• Major college coursework in planning, engineering, architecture, geography, public administration, or a closely related field.
• One (1) year of increasingly responsible administrative experience in a municipal or county building, engineering, planning, or public works departments.