District Centrex Operator - Human Resources

District Centrex Operator-Receptionist

Under direction of the Assistant Superintendent/designee-Human Resources, operate a telephone Centrex switchboard, receiving and transferring incoming District calls; act as District receptionist; prepare and provide application packets to candidates for employment; and perform routine clerical duties, including computer verification of employment.

Representative duties include:

• Operate the District Centrex telephone system in receiving and placing telephone calls; make station connections; take and transmit messages.
• Greet and direct District visitors; provide routine information in response to inquiries.
• Prepare and provide application packets to candidates for employment.
• Sort and distribute incoming mail; perform clerical duties such as filing, typing, preparing forms, assembling and distributing materials as assigned and as time allows.

Knowledge and abilities include:

• Operation of a switchboard.
• Modern office practices, procedures and equipment including computer equipment.
• Oral and written communications skills.
• Telephone techniques and etiquette.
• Understanding instructions and questions and providing information in an understandable manner.
• Speaking clearly and distinctly.
• Dealing tactfully and courteously with the public.
• Operating a Centrex switchboard.
• Making simple arithmetic calculations.
• Working cooperatively with others.
• Understanding and following oral and written directions.
• Typing at 40 words per minute.
• Working independently with little direction.
• Communicating both orally and in writing in English and Spanish.
• Establishing and maintaining effective working relationships with others.
• Performing the essential functions of the job.

Education and experience:

Any combination equivalent to graduation from high school and one year of general office experience including the operation of a switchboard.

Working conditions include:

• District lobby environment.
• Constant interruptions.
• Hearing and speaking accurately to exchange information in person or on the telephone.
• Seeing to read a variety of materials.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard and switchboard.
• Lifting or moving objects, normally not exceeding twenty (20) pounds.
• Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of the job.