AVP, Business Systems

BOC - 3 Mac Arthur
3 Macarthur Pl
Santa Ana, CA 92707, USA

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture‑backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full‑stack payment processing solutions through Banc Edge.

The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values – Entrepreneurialism, Operational Excellence, and Superior Analytics – empower us in creating a dynamic and inclusive workplace.

We are committed to supporting your growth and well‑being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN®

The AVP, Business Systems Support role works with system/business users, cross‑functional IT personnel and vendors to implement and facilitate system administration and/or technology and software solutions. Role requires ability to capture business needs and configure system attributes to meet business needs. Role will assist in planning, managing, designing, documenting, and implementing projects. Position will be required to support administration of various applications, including support for some functions required to be performed after hours or on an on‑call basis.

Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

• Support system administration tasks and coordinate with vendors for assigned systems and applications under guidance from senior team members as needed.
• Assist in facilitating communication between business users and IT/vendors during software deployments.
• Help gather, review, and prioritize business requirements, escalating complex needs to senior staff as appropriate.
• Work with business experts to document and clarify basic business needs and requirements.
• Draft and update business requirements and system impacts, focusing on process flow under supervision as needed.
• Use tools such as Visio to assist in creating flow diagrams illustrating business workflows or system processes, with oversight.
• Collaborate with the Project Management department to support the preparation of functional specifications and ensure they are written accordingly.
• Assist in developing and executing test cases, following established procedures.
• Participate in User Acceptance Testing during software implementation of new developments or modifications, as part of the SDLC process, with direction from senior team members.
• Help maintain key project documents to support compliance with government, regulatory, and audit expectations.
• Provide support for business system processes and interfaces, including routine tasks and contributing to process improvements.
• Adhere to established application support standards and ensure supported applications follow SDLC guidelines.
• Assist in planning and coordinating system upgrades and releases.
• Follow the Change Management Process and assist with submitting Requests for Changes.
• Monitor the Incident Case tracking tool for assigned cases and provide initial support, escalating as needed.
• Participate in the Annual Disaster Recovery exercise for assigned applications.
• Support technical studies to assess business systems requirements and provide…