Marketplace Business Operations Program Manager

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

Marketplace is a new organization at Collectors, including PSA Exchange and eBay consignment. We’re looking for an experienced generalist to join our team as aMarketplace Business Operations Program Manager. You’ll oversee critical day-to-day functions and strategic project delivery, ensuring that business critical initiatives are executed efficiently and accurately. You will cover a wide range of projects across all of our business lines and functions.

This is a high growth potential role, with a variety of pathways for advancement.

You’ll report to the Sr. Manager, Marketplace and work from our Santa Ana, CA or Jersey City, NJ office (with preference to candidates who can work from our Jersey City, NJ office). Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time.

This will be discussed further as part of the recruiting process.

What You’ll Do:

Manage operational functions key to the day-to-day running of the business

Enable our next phase of growth by building scalable systems to replace manual processes

Execute larger scale business transformation projects from start to finish in a highly organized fashion

Partner with other functional teams within our business to set up operational rigor and strong cadences to solve their operating challenges

Manage bespoke billing and fulfillment programs for key accounts as necessary

Leverage AI and other tools to build automation into our processes wherever possible

Who You Are :5+ years of experience in marketplace / e-commerce business operations, strategy, or program management OR 3+ years of management consulting

Generalist approach with a willingness to tackle a wide variety of projects

Highly organized and detail oriented with a strong internal sense of urgency

Strong analytical and problem-solving skills; comfortable using data to drive decisions.

Excellent project management, communication, and cross-functional collaboration abilities.

Salary Range:

The salary range for this position is $110,000-$180,000. Actual compensation on this range varies based on a variety of non-discriminatory…