Customer Service Representative bilingual Spanish English

Benefits

• Bonus based on performance
• Health insurance
• Paid time off
• Competitive salary
• Training & development

• Bilingual in English/Spanish
• Friendly problem‑solver who genuinely enjoys helping others
• Detail‑oriented with strong follow‑through
• Comfortable on the phone and at a computer.
• Fast learner with a growth mindset
• Team player who collaborates and communicates clearly If this is you, let’s talk.

We’re an award‑winning, relationship‑driven independent insurance agency with a heart for service. We work for our clients—not a single carrier—partnering closely with our team, community, and the companies we represent. Our hours are Monday–Friday, 9:00–5:30. We provide training, and there may be occasional evening or Saturday shifts to support community events.

• Build and maintain relationships with clients, prospects, and carrier partners via phone, email, and written communication
• Support teammates with follow‑up and next steps for clients and prospects
• Research and resolve coverage questions accurately and efficiently
• Respond promptly to client requests by phone or electronically
• Maintain organized client files and process routine correspondence (paper and multiple software systems)
• Identify and cultivate new business opportunities
• Assist with general office duties as needed
• This is an on‑site position

• Proficient with Microsoft Word, Excel, Outlook, and calculator
• Hawk Soft experience preferred (not required)
• Fast, accurate typing
• Excellent verbal and written communication
• Organized, structured, punctual, and compliant with procedures
• Patient, respectful, reliable, trustworthy, friendly, supportive, articulate
• Kind, ethical, and honest
• P&C license not required;
  If you are GREAT, if not but have the other skills we will help get you licensed.

Salary ranges from 40K – 60k depending on experience and if you already have a license, bonuses for performance and other benefits are available as well.

• Opportunity for growth within the company
• Ongoing education and training
• Healthcare (medical)
• Paid vacation and holidays
• PTO
• and more

• 3 years of customer service experience
• Must speak English and Spanish fluently.
• Education requirement H.S. diploma, AA, or BA