Customer Service Representative

Customer Care Representative
? Santa Ana, CA | 100% Onsite
? Contract-to-Hire
? $26–$28/hr
? Production Industry

Bring your customer service skills to a fast-growing production environment where your work truly makes an impact. This is a contract-to-hire opportunity for a Customer Care Representative who enjoys solving problems, supporting customers end-to-end, and being part of a collaborative, high-performing team.

• Be the primary point of contact for customers via phone, email, and chat
  , delivering professional and responsive support
• Resolve customer questions and concerns with a solutions-focused mindset
• Process and track customer orders, ensuring accurate and timely follow-through
• Maintain and update customer records within CRM and internal systems
• Partner with internal teams to elevate and resolve urgent or complex issues
• Support customer satisfaction initiatives and contribute feedback for continuous improvement
• Assist with customer account adjustments and related administrative tasks

• 2–3 years of customer service experience
  , ideally in a fast-paced or production-related environment
• Strong communication, problem-solving, and organizational skills
• Ability to multitask and stay calm under pressure
• Detail-oriented with a commitment to accuracy and customer satisfaction
• Comfortable working both independently and as part of a team
• Proficiency with Microsoft Office, CRM platforms, and customer service tools

• Contract-to-hire path with long‑term potential
• Competitive hourly pay: $26–$28/hr
• Stable, onsite role with consistent hours
• Hands‑on role where your contributions are visible and valued
• Collaborative team environment with room to grow

• High school diploma or equivalent required
• Associate’s or Bachelor’s degree in Business, Marketing, or a related field preferred

• Professional office setting
• Frequent use of computer and phone
• Flexibility to support business needs, including occasional extended hours

Marin @ Vaco