Customer Service Representative

Vaco is seeking an experienced Customer Care Representative for a client located in Santa Ana, CA. The ideal candidate will have at least 2-3 years of experience in a customer service role, excellent communication and problem-solving skills, and the ability to provide outstanding customer service. This role involves resolving issues, building long-term relationships with customers, and ensuring customer satisfaction.

Key Responsibilities:

• Manage customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and concerns to ensure customer satisfaction.
• Provide accurate and complete information to customers to help them make informed decisions.
• Maintain customer records and update customer information in the database.
• Conduct customer satisfaction surveys to measure the level of customer satisfaction and identify areas for improvement.
• Process customer orders and follow up with customers to ensure delivery.
• Keep up to date with product knowledge and company policies and procedures.
• Identify and escalate customer issues that require urgent attention to the relevant department.
• Contribute to team effort by accomplishing related results as needed.
• Maintain financial accounts by processing customer adjustments.

Requirements:

• A minimum of 2-3 years of experience in a customer service role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and critical thinking skills.
• Ability to work in a fast-paced environment and multitask.
• Strong attention to detail and ability to follow procedures.
• Ability to work independently and in a team environment.
• Proficient in computer skills, including Microsoft Office, CRM systems, and customer service software.
• Ability to work flexible hours, including weekends and holidays.

Education:

• High school diploma or equivalent required.
• Associate or bachelor’s degree in business, marketing, or related field preferred.

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