Jr Customer Service Representative

Steelgem provides marketing and admission support for Orange County’s best rehab and recovery treatment centers. Join our Customer Experience team and support people’s recovery journey from addiction, mental health, and substance abuse. Steelgem offices are located in Santa Ana. Ourmain officeresidesin the heart of downtown Santa Ana, close to multiple restaurants, bars, train stations, and parking areas. This job is on-site with working hours between 7am to 7pm, with weekend and holiday availability required.

Are you energetic and able to connect with people? Our Customer Service Representative is responsible for providing high-quality support to potential clients by responding to their inquiries and resolving their issues. There is no cold calling or outbound sales, all contacts have previously reached out to us. You will be the point of contact and work with a supportive team to ensure that customers receive a positive admissions experience and that their needs are met ina timelyand effective manner.

You are the first point of contact for people looking forassistancewith substance abuse or mental health and will support the admissions process.

If you are looking for a customer service job that helps people, provides training, and allows for growth - this could be a perfect fit!

About the Job:

• Call and answer customer inquiries via phone,emailor chat in a friendly and professional manner.
• Resolve customer complaints and issues ina timelyand effective manner
• Determining if a social media post is coming from potential client and reply to messages in a professional andtimelymanner
• Completeinitialintake todetermineeligibility and transfer to Sr. Admission agent to solve complex issues and complete enrollment process
• Maintainaccuratecustomer records and update customer information in CRM
• Follow up with customers to ensure that their issues have been resolved to their satisfaction
• Meet or exceed performance goals related to quality,productivity and customer satisfaction
• Participate in ongoing training and development to improve your customer service skills and knowledge of company products and policies

About You:

• 1-2 years in customer service in food service, retail, hospitality, or sales.
  
  Previous call center experience is not required!
• High School Diploma
• Strong verbal communication skills with a confident,trusting and empathetic tone
• 12 months of sobriety, if you have personal experience with rehab

Competencies in the following programs are a plus!

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Power Point
• You Tube messenger
• Yelp
• Instagram
• Medical, dental and vision insurance
• 401(k) plan
• 401(k) matching
• Paid vacation
• Paid holidays
• Life Insurance

Location:

In-Office Position | Local Candidates Only | Officelocatedin Santa Ana, CA

Job Type:Full-time with Benefits

Pay:

Starting rate $19.00 - $20.00 Per Hour, Advancement available based on both time and performance

The pay range for this role is:

19 - 20 USD per hour (Data Mind Marketing)