Front Desk​/Concierge; Fri, Sat & Sun

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This range is provided by First Service Residential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$20.00/hr - $22.00/hr

Job Overview:
The Resident Relations Specialist (Part Time)/Front Desk supports the General Manager (GM) and/or the Resident Relations Supervisor by providing exceptional, responsive service to every resident or guest they encounter. The RRS is the interface that executes a variety of concierge/social/resident functions enhancing the resident experience at their property or community. While all on‑site positions promote and exude warm and helpful service, the RRS position specifically focuses on “Five‑Star” service excellence.

The RRS is tasked with understanding residents’ expressed and unexpressed preferences and executing a full‑service hospitality platform under the direction of the GM. The RRS is customer‑focused with excellent interpersonal communication and organizational skills and has a “can do” attitude. He/she must understand and adopt all community management tools (communications mediums, Connect, Access Control, Security, etc.) on a daily basis to enhance the lifestyle of every resident.

In addition, the RRS supports and executes administrative tasks as directed by the Board of Directors and management. This position requires skilled representation (verbal, written, visual) at all times, with peak emphasis on delivering friendly, helpful and professional service to all residents, co‑workers and management.

$20-22/hr

Friday, Saturday and Sunday
2:30PM – 11:00PM
(hours are subject to change to accommodate business needs)

• Identify and clarify residents’ expressed and unexpressed needs, answer questions and give direction and instructions in a professional helpful manner.
• Answer the telephone within two rings, using correct salutations, personal identification and telephone etiquette.
• Takes, records and relays messages accurately, completely and legibly.
• Documents all pertinent information in resident logbook(s) throughout their shift.
• Responsible for all package distribution (incoming and outgoing) for the property and ensures all are logged into Connect when received and signed for when picked up.
• Monitor all property access points (gates, garages, doors, elevators, pool) through the operation of Closed‑circuit Television, where applicable. Reports all suspicious activity to proper authority to ensure continued resident safety.
• Comply with service expectations and company standards as well as policies and procedures.
• Accommodate resident requests expediently and courteously within 24 hours of initial call.
• Follow up with person assigned to the task and resident to ensure completion of the request.
• Attend and participate in designated meetings or functions as required by the GM or the Board of Directors.
• Maintain a list of residents needing special assistance in case of an emergency and be an active member of the emergency response team.
• Administer the access control program, which includes the issuance of FOBS/property access cards/ and updates tracking software.
• Inform all vendors of building rules and regulations.
• Assist with move‑in orientation for new residents.
• Assure all visitors are registered and authorized by homeowner to be on property.
• Assure all pets, vehicles, motorcycles and bicycles are properly registered and logged in Connect.
• Maintain a log of temporarily available parking spaces for resident guests and visitor use.
• Manage and keep a status log for all rental storage lockers.
• Maintain complete knowledge and comply with the HOA’s policies and procedures.
• Maintain fresh organized workstations with necessary supplies throughout shift as well as administer the cleanliness of the building’s entrance and lobby.
• Maintain current vendor information to accommodate all resident requests.
• Generate confirmation letters based on departmental standards and deliver to residents upon completion of each coordinated arrangement.
• Make accurate timekeeping and payroll entries each day in…