Customer Service Representative

At On Trend Group, we specialise in helping brands stand out, connect with people, and build lasting customer relationships. We’re expanding our team and seeking a confident, people-focused Customer Service Representative to deliver exceptional service while supporting our sales & marketing efforts in a face-to-face environment.

• Engage directly with customers, representing On Trend Group with professionalism and warmth
• Provide clear, supportive guidance to customers — answering questions, offering solutions, and ensuring a positive experience
• Combine customer care with sales & marketing responsibilities, identifying opportunities to support business growth
• Gather valuable customer insights that help refine our approach and improve our service
• Work closely with our energetic, supportive team to strengthen client and customer relationships

• Strong communicator who enjoys face-to-face interaction
• Confident, approachable, and committed to delivering excellent customer service
• Comfortable balancing customer support with sales & marketing activities
• Motivated, energetic, and excited to contribute to a dynamic, results-driven environment
• Someone who values integrity, teamwork, and genuine human connection

• A people-focused culture that values honesty, personality, and meaningful interactions
• A close-knit team where your contribution is recognised and your growth is encouraged
• The opportunity to build a long-term career while helping brands rise above the noise and connect authentically

If you’re passionate about customer interaction, confident in sales, and ready to be part of a forward-thinking team, we’d love to hear from you.