Account Servicing Specialist - Impounds

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped customers with their financing needs, allowing them to drive off in the vehicle they deserve. We strive to make work welcoming and fun while offering opportunities for growth and advancement. Our team-friendly environment includes company events, quarterly meals, holiday activities, and more.

We are proud of the sense of community that makes us excited to come to work every day.

About The Position

The Account Servicing Specialist (Impounds) will be responsible for servicing auto loan accounts.

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers to obtain a commitment for payment and/or reinstatement of accounts, including offering suggestions on how they can meet their obligations, proposing alternative payment methods, and establishing payment procedures.
• Review accounts for special assistance (loan modifications, extensions, etc.) and gather the necessary information and/or documents to provide assistance.
• Initiate and review repossession efforts to recover collateral.
• Accurately and professionally document account information and collection activities.
• Conduct investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing).
• Perform outbound calls and receive inbound calls through an auto-dialing system or manual telephone system.
• Maintain satisfactory work efforts on an assigned queue and meet/exceed daily and monthly goals.
• Other duties as assigned.

• 3+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
• Must be bilingual (Spanish/English).
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.

Salary: $16.50 - $20.00 per hour + Bonus

Veros Credit, LLC is an equal opportunity employer.

This Organization Participates in E-Verify

Keywords Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA