Customer Success Specialist - 1st Shift

Customer Success Specialist

Aluminum Precision Products (APP) is an international leader in manufacturing aluminum forgings. We offer you the opportunity to be a part of a globally recognized organization that enjoys an unparalleled reputation for quality. Here you'll be challenged on a daily basis, tasked with solving problems, working with smart, energetic, and dedicated people with an opportunity to grow and learn.

The Customer Success Specialist is responsible for supporting the Customer Success Specialist II with daily responsibilities.

Supporting tasks for the Customer Success Specialists II/III and other Sales team members

Cross training in various areas within Sales Department (Quotes Desk, Orders Desk and Ship Desk)

Meeting KPI's established by the Customer Success Manager

Collaborating with the internal CSS team to manage customer accounts, ensuring success

Maintaining detailed tracking of change orders and prepay orders in Excel, following up regularly until completion

Assisting with entering hand forging orders, as needed

Scrutinizing customer data to identify and address inconsistencies between orders and change orders

Notifying the appropriate CSS handling the account about any discrepancies

Uploading change orders for CSS II and III, ensuring accuracy and timely completion

Performing supporting tasks for the Customer Success Specialists II & III

Collaborating with internal teams to ensure a seamless customer experience

Ensuring adherence to APP's policies and procedures, including our code of conduct and ethics policy, product safety, employee safety and cultural beliefs

Ensuring adherence to all process specifications

Performing any other duties not mentioned above when instructed to do so by the department manager.

Strong communication and interpersonal skills

Ability to learn quickly and adapt to new technologies

Results-oriented focus on meeting customer needs

Conflict Resolution:
Ability to manage disagreements and find solutions that satisfy all parties.

Expectations Management:
Setting clear and realistic goals for customer success while exceeding their initial expectations

Continuous Improvement: A relentless pursuit of better ways to serve customers and optimize their experience

Active Listening:
Giving full attention to understand customer needs, both verbal and nonverbal

Emotional Intelligence:
Discerning customer emotions, building rapport, and effectively managing interactions

Professionalism:
Encompassing APP's Cultural Beliefs to ensure that communication, work ethic, and conduct foster a positive and respectful work environment

Basic Knowledge of Outlook, Data Entry and Formatting in Excel

This position may require access to information subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

Medical, Dental, Vision – Generous company contribution, low cost to employee

Life insurance – 100% company paid - covers employee, spouse and dependent children

Generous Vacation Time

9 Paid Holidays

Holiday Shut Down (Christmas thru New Year's)

Sick Time

Annual Bonus (based on company meeting Key Results)

401k (Company matches up to 4%)

ESOP Employee Profit Sharing Retirement Plan (100% Company Paid)

Tuition reimbursement

Compensation: $20.00 - $23.00 an hour. This is the lowest to highest hourly rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

APP is an ESOP (Employee Stock Ownership Plan) Company, and we are committed to the long-term growth of our organization and employees. We offer an excellent benefits package including Medical, Dental, Vision, Life Insurance, and 401k plan.

This position may require access to information subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). To conform to U.S.…