Agente de Servicio al Cliente Tiempo Completo
Listed on 2026-10-15
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Airport Operations & Services
American Airlines
Santa Ana, CA
Hoy
$ 20.23 - $ 20.23 hora
High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Valid driver’s license
Must fulfill FAA criminal background checks
Must be authorized to work in the U.S.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation
Operate gate reader/scanner and associated duties
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Accept, check and tag passengers’ baggage
Maintain timeline of flight boarding process
Perform customer service on the job training
Assist passengers with self-service kiosk check-in
Clear/verify international documents
Assist customers needing special assistance or in-station
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Adhere to company policies, procedures, and performance standards
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