Customer Account Specialist

Description The Customer Service Account Specialist acts as an extension of sales and is responsible for managing customer accounts, processing orders, and providing all necessary information to customers.

Duties and Responsibilities:

Receive and accurately process all orders via phone, fax, website, email, and EDI from customers in a fast-paced environment. Provide knowledgeable answers to questions regarding product, product availability, and pricing. Reconcile Dealer/National Accounts by auditing transaction records including freight claims, proof of delivery, and processing credit and/or debits when necessary. Settle customer invoice discrepancies and ensure accounts are up to date.

Implement pricing and discounts to various transactions submitted or requested by Sales. Process transactions involving government entities. Work closely with Sales and Credit departments to ensure proper implementation of programs. Process, review, and release Delivery Receipts, up to 200+ transactions daily. Process end user billing. Provide customer online support for orders, invoices, credit card payments, and other account information. Contact customers and release backorders in a timely manner, in accordance with the customers request and corporate policies.

Handle customer complaints in a proper manner in coordination with related departments. Partner with Supply Chain team to obtain freight quotes, order status, and assistance for inbound inventory. Generate customized daily/weekly reports for customers using Access and Excel. Support the department in ensuring proper coverage for customers at all times.

Skills customer service, call center, account management

Top Skills Details customer service,call center,account management

Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Santa Ana, CA.Pay and Benefits The pay range for this position is $23.00 - $24.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location This is a Contract to Hire position based out of Santa Ana, CA.Final date to receive applications

This position is anticipated to close on Nov 5, 2026.Workplace Type This is a hybrid position in Santa Ana,CA.About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by…