Ticket Seller

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

Job Summary
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities.

Responsibilities

• Ensure compliance of Clubs & Theaters cash handling policies and procedures
• Balancing and reconciling daily/nightly ticket sales
• Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock
• Assist Manager/Supervisor on pricing initiatives
• Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
• Assisting Manager & Supervisor with internal Ticket Orders and Reports
• Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.

Customer Service

• Prompt, courteous and knowledgeable customer service both in person and over the phone
• Facilitate night of show Will Call & Guest List Operations
• Troubleshooting night of show issues
• Work with Guest Services/Operations on any ADA requirements
• Providing knowledge of upcoming events & upgrades available
• Knowledgeable on the events culture and genre
• Providing positive energy

Other Responsibilities

• Daily operations on Ticketmaster host system for sales and other tasks.
• Following opening and closing shift procedures
• Follow standards and processes for ticket types, ancillary events and qualifiers
• Maintain call center phone system, and keep current all phone menus and calendars of events
• Assist in maintaining Box Office cleanliness
• Follow dress code policy – business casual
• Updating and modifying spreadsheets as needed
• Collecting, storing and tracking Lost & Found as necessary
• Assist Manager & Supervisor in any tasks as they arise
• Position may require 3rd Party venue coverage offsite
• Ensure compliance with ADA ticket laws

Required

• Knowledge of Cash Handling
• Knowledge of Phone & In Person Customer Service
• Entry level knowledge of Microsoft Applications
• Flexible schedule
• Tolerance of all cultures, music and art forms
• High School Diploma

Preferred

• Attention to detail in a multi-tasked environment
• Knowledge of ticket sales
• Experience in working in live entertainment operations
• Ticketmaster host system experience
• Experience in identifying counterfeit cash / ’s

BENEFITS & PERKS

• HEALTH:
  Medical, Dental and Vision benefits
• YOURSELF:
  Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY:
  New parent programs & support
• CAREER:
  Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS:
  Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY
Live Nation is an equal opportunities employer and welcomes applications from all qualified candidates.