Collections Assistant Manager

** Collections Assistant Manager** **

Join Orange County's Credit Union and lead a high‑performing Collections team in our 100% in‑office role based in Santa Ana, CA. You will report to the Loan Servicing Manager and help shape the future of member service for our community‑focused credit union.**

$81,000 – $90,000 per year (based on experience and qualifications).

**
• Partner with the Loan Servicing Manager to guide the daily operations of the Collections Department.
• Coach, mentor, and inspire Supervisors, Team Leads, and Collectors to deliver exceptional service and results.
• Manage collections strategies to reduce delinquency, improve recovery, and retain members.
• Identify and implement process improvements that streamline workflows and elevate member outcomes.
• De‑escalate complex member situations with empathy and professionalism.
• Ensure staff confidently explain hardship programs, repayment options, and debt protection products.
• Provide expert guidance on real‑estate loan loss mitigation, including forbearance and loan modifications.
• Assist in annual planning, goal setting, and departmental roadmap development.
• Prepare insightful reports for senior leadership and compliance reviews.
• Stay current on FDCPA, TCPA, UDAAP, bankruptcy laws, and related regulations.
• Update policies and procedures to reflect regulatory changes.
• Support foreclosure proceedings and maintain business continuity practices.

**
• Three to five years of relevant collections and recovery experience in a financial institution.
• Two years of supervisory and employee performance‑management experience.
• Knowledge of Fair Debt Collections Practices Act, Reg B, Reg Z, bankruptcy procedures, delinquency activities, and financial counseling.
• Ability to manage and execute multiple complex projects within required timelines and expectations.

**
• Anthem HMO/PPO, Delta Dental, and Unum options – from day one.
• 401(k) with up to 6% employer contribution.
• Annual discretionary bonus & performance merit increases.
• Educational grants up to $1,000.
• 13 vacation days per year (increases with tenure).
• 7 sick days per year + paid holidays.

Orange County’s Federal Credit Union is an Equal Opportunity Employer. Pre‑employment screenings, including background and credit checks, are required.