Senior Mortgage Lending Operations

At Orange County's Federal Credit Union
, we don't just offer banking services, we create meaningful relationships that empower our members and enrich our community. With over 86 years of trust, $3 billion in assets, and 145,000+ members, we've built a reputation for excellence-and we’re just getting started.

Our commitment to people, performance, and purpose has earned us the #1 spot in the Orange County Register's 2024, 2025, & 2026 Best Credit Union list, and the voices of our employees have earned us the Peter Barron Stark Award for Workplace Satisfaction. When you join us, you're not just taking the next step in your career; you're joining a team that loves where they work.

POSITION SUMMARY:

The Senior Mortgage Lending Operations Specialist performs advanced cross-functional support across mortgage lending sales, operations, processing, closing, funding, and related functions. This position serves as a highly skilled, cross-trained resource with subject matter expertise across multiple mortgage lending disciplines, including loan origination support, sales support, pipeline coordination, documentation review, loan closing, and funding activities.

ESSENTIAL FUNCTIONS:

Cross-Functional Mortgage Lending Support

• Performs advanced support activities across mortgage lending sales, operations, processing support, closing, and funding functions based upon business needs and departmental priorities.
• Serves as a key resource regarding mortgage lending procedures, systems, workflows, documentation requirements, and compliance standards.
• Provides cross-functional support and coverage to ensure continuity of operations and service excellence.
• Assists associates and business partners with complex mortgage lending questions, procedural guidance, and issue resolution.

Loan Origination and Sales Support

• Supports mortgage pipeline management activities, lead tracking, CRM maintenance, and loan status monitoring to ensure service-level expectations and compliance requirements are met.
• Assists with development and maintenance of reporting, pipeline analysis, and workflow tracking tools.
• Coordinates with internal departments to facilitate timely progression of loan applications through the origination process.
• Provides professional support to members, referral partners, and business partners regarding loan status, documentation requirements, and mortgage lending processes.
• Assists with mortgage sales initiatives, business development activities, and member outreach efforts as assigned.

Mortgage Processing Support

• Supports mortgage processing activities including the collection, review, validation, and organization of documentation required for underwriting and loan approval.
• Reviews loan applications, income documentation, asset documentation, credit documentation, and supports loan files for completeness, accuracy, and compliance with Credit Union, investor, and regulatory requirements.
• Assists with the management of mortgage pipelines by monitoring loan status, outstanding conditions, disclosure requirements, service level agreements, and regulatory timelines.
• Coordinates with loan originators, underwriters, members, escrow companies, title companies, and third-party vendors to facilitate the timely progression of loan files through the underwriting and approval process.
• Assists in reviewing automated underwriting findings, loan data, documentation requirements, and underwriting conditions to ensure file readiness and completeness.
• Supports the collection, review, and resolution of underwriting conditions and documentation requirements through final approval and funding.
• Maintains accurate loan records, status updates, and documentation within loan origination systems and workflow management tools.
• Serves as a resource regarding mortgage processing procedures, documentation standards, investor guidelines, and workflow requirements.

Closing and Funding Support

• Reviews loan files and documentation for completeness, accuracy, consistency, and compliance before closing and funding.
• Prepares, reviews, and validates closing documentation in accordance with Credit Union, investor, and regulatory requirements.
• Coordinates with escrow companies, settlement agents, title companies, and internal departments to facilitate successful and timely loan closings.
• Verifies execution of loan documents, satisfaction of funding conditions, and accuracy of loan data prior to funding.
• Assists with wire requests, funding activities, loan boarding activities, and post-closing…